Three packages for one and the same agent — Agility (hosted in France), Serenity (all inclusive) and 100% Sovereign (hardware installed on your premises) — at fixed prices: you know your cost in advance, and the value created stays with you. For an organisation established outside the European Union, hosting can be provided in its own country, on dedicated servers or on its premises, as it chooses and as set out in the quote. An AI consumption allowance is included up to the volume of your tier; beyond it, only AI tokens and, where applicable, the cloud are re-invoiced at real cost.
Prices exclude VAT.Prices include VAT: public bodies cannot reclaim it.
Packages ready to deploy
Indicative prices, starting from — the final price is confirmed at the audit, according to your scope and your integrations.
Essential
From€480 excl. VAT€580 incl. VAT setup
+ from €290 excl. VAT/month€350 incl. VAT/month
Hosted packages Agility and Serenity: data hosted in France, on a dedicated and isolated resource; the AI model (Claude, GPT, Gemini… as needed) is called at its publisher, except with the Sovereign model option; dialogue channels included at no extra cost and with no limit on how many (Microsoft Teams, Slack, WhatsApp Business, email, website chat, VoIP telephony), web dashboard for day-to-day control, 1-hour onboarding session.
This package equips the HOSTED packages, Agility and Serenity, which share the same architecture: hosting, backups and supervision are in France, on a dedicated and isolated resource, and the server is made available to you without transferring ownership. It is not, however, part of the 100% Sovereign offer: the AI model is called at its publisher, outside that resource. For models running on your premises, see Pro and Premium. Agility and Serenity differ in how they are paid for, not in architecture: Agility invoices the setup at the order, Serenity spreads it into the subscription.
100% Sovereign package: a dedicated computer installed on your premises (you own it), AI model run locally + simple pre-configured RAG, the same dialogue channels included at no extra cost and with no limit on how many (Microsoft Teams, Slack, WhatsApp Business, email, website chat, VoIP telephony), 2-hour training.
+ hardware from €1,146 excl. VAT€1,375 incl. VAT (one-off purchase, in addition)
Model supplied: Apple Mac mini M4 — 16 GB unified memory, 512 GB storage (ref. MU9E3FN/A)
Another model is possible — if this one is no longer distributed, or if you want specific hardware. The price then follows the observed purchase cost, with the same margin applied.
100% Sovereign package: a higher-specification dedicated computer (you own it), pre-configured business agent (RAG, automations) run locally, the same dialogue channels included at no extra cost and with no limit on how many (Microsoft Teams, Slack, WhatsApp Business, email, website chat, VoIP telephony), half-day training.
+ hardware from €2,509 excl. VAT€3,015 incl. VAT (one-off purchase, in addition)
Model supplied: Apple Mac mini M4 Pro — 48 GB unified memory, 512 GB storage
Another model is possible — if this one is no longer distributed, or if you want specific hardware. The price then follows the observed purchase cost, with the same margin applied.
Components included in the base offer: the Blue Lemon Agent software foundation, the AI models listed in the order journey, the standard channels (Microsoft Teams, Slack, WhatsApp Business, email, website chat, calendars, Microsoft 365 / Google Workspace, file storage, market VoIP telephony, professional social-media pages and accounts, Google Business Profile), hosting for the package chosen, in France by default, backups, supervision, updates and support. If adapting the AI agent to your constraints, your needs or your requests requires other paid components — a third-party publisher's software licence, paid API access to one of your applications, hosting of health data, for which French law requires an HDS-certified host (art. L. 1111-8 of the French Public Health Code), SecNumCloud-qualified hosting, a speech synthesis service, particular hardware —, they are offered to you as an option or on quotation and re-invoiced at the cost incurred; nothing is committed without your written agreement. Where the artificial intelligence model you choose entails an additional cost, that cost is shown to you before you order and re-invoiced to you at the cost incurred, with no margin.
Included in your package, and billed separately
Included in the package: hosting and AI consumption up to the volume of your capacity tier, in documents, exchanges, tokens and storage; beyond that, re-invoiced at real cost with no margin, tracked in your client area as usage statements are issued. Maintenance and supervision subscription for an initial term of 12 months for the Agility package, 24 months for the Serenity package and 36 months for the 100% Sovereign package, renewable; support levels (SLA 72 h / 24 h / 4 h) optional. Bespoke development, additional integrations or exceptional volumes are quoted separately. Support Monday to Friday, 9am to 6pm. Prices exclude VAT.Prices include VAT at 20%: as a public body that is not VAT-registered, you cannot reclaim it.
Included AI consumption: the methodYour package includes hosting and AI consumption up to the volume of your tier, measured in documents, exchanges, tokens and storage. Alerts at 80% then 100% of each limit warn you. Beyond the included consumption, the excess is re-invoiced at real cost, with no margin, and tracked in your client area as usage statements are issued. Your tier never changes by itself.
Your package includes hosting and AI consumption up to the volume of your tier. The method is published here with all its parameters: the included amount, then the first top-up requested at tier S. Nothing is calculated outside what is written on this page.
The included consumption amount
It equals 5% of the monthly price excluding VAT of your package, tier supplement included, options excluded: sovereignty options and hardware are firm prices, they do not increase the included consumption. The exact amount appears in your order.
The first top-up at tier S
At tier S, no amount is requested up front. A first top-up of the Wallet is requested at the first alert at 100% of the included consumption. Its amount is determined for your Agent under the method below, from the volume of tier S and the price of the artificial intelligence model selected.
Cost of one call to the model: (6,667 input tokens × input price + 667 output tokens × output price) ÷ 1,000,000.
Cost of one exchange: number of calls to the model per exchange (1) × cost of one call.
Cost of one document: 5 pages read × $0.004 per page, plus one call to the model.
Cost of tier S: the higher of two amounts, 1,000 documents × cost of one document, or 2,000 exchanges × cost of one exchange.
First top-up: cost of tier S × 2, rounded to the cent.
The model price is the publisher's price, per million tokens, for the model selected for your Agent. If no model is selected, the price list uses the reference model Mistral Large 3, at $0.50 for input and $1.50 for output. Prices are published in US dollars; the price list applies a rate of €1 for $1.
A model run locally, on your own resource, makes no token billable: only the reading of pages then enters the calculation.
As an example, with the reference model: cost of tier S of €24.33, first top-up of €48.67. The amount for your Agent is set at your order, with the model you select.
Use case catalogue
Essential package selected (Hosted packages Agility and Serenity: data hosted in France, on a dedicated and isolated resource; the AI model (Claude, GPT, Gemini… as needed) is called at its publisher, except with the Sovereign model option; dialogue channels included at no extra cost and with no limit on how many (Microsoft Teams, Slack, WhatsApp Business, email, website chat, VoIP telephony), web dashboard for day-to-day control, 1-hour onboarding session.) — now choose the agent to install on it.
157 use cases
Priced use cases, with their scope, their price and the actions available
Use case and scope
Price
Actions
Document agent (FAQ, knowledge base)RAG on 20–50 docs, 1 language, dialogue in Microsoft Teams, Slack, WhatsApp Business or by email.
AI customer support agent for small businessesAnswering your customers' frequent questions; Order, quote & case tracking; Level 1 resolution of everyday requests; Escalation to your team, with the history; Multichannel, one service language; Ticket & CRM updating.
Farm administrative assistantDeadlines, cross-compliance, grant applications, spray register: document compliance and checking of supporting documents.
E-invoicing compliance agentConnection to your accredited platform, directory, format checks (Factur-X) and mandatory wording, e-reporting. French deadlines 09/2026 and 09/2027. Configuration validated with your chartered accountant.
Notarial practice support agentDeed preparation, civil-status documents, land-registry formalities, probate files. Professional secrecy preserved — the notary checks and signs.
Occupational risk assessment (DUERP) agentUpdating the single risk assessment document, prevention plans, tracking of actions and work units. The employer validates.
DPO / GDPR support agentRecords of processing activities, data protection impact assessments, responses to data subject requests, breach and processor tracking. The DPO decides.
Payroll & social declaration control agentConsistency checks on payslips and the French social declaration before filing, anomaly detection, history of discrepancies. The payroll officer validates.
Executive assistant agentDaily briefing: email digest, calendar, deadlines, suggested replies, preparation of the day’s meetings. You approve every send.
Business start-up support agentBusiness plan and forecast templates, one-stop-shop formalities, checklist of start-up grants. White-label option. General information only — the adviser validates.
AI governance & AI systems registerRegister of AI systems, models and versions, prepared regulatory classification, risks, controls, evidence, evaluations, incidents and deadlines. Your accountable people sign.
Financial crime alert caseworkIntake of your own monitoring system's alerts, four investigation purposes kept apart, entity matching, chronology, case file and draft statement of facts. Your designated reporting officer signs.
Regulatory watch & impact analysisSource register, dated collection, versions compared by hash, requirements quoted, applicability computed against your scope, impact, gap, plan and evidence. Your expert signs.
Brief framing and per-brand request queuesBrief and brand-guideline framing; per-brand request queues; traceability of sources, templates and usage rights.
Level 1 client relations (banking, finance, insurance)Level 1 client relations; request qualification and routing; sensitive cases set aside and handed back to the adviser; prepared control sheet.
Qualification, meeting notes and follow-up of open casesRequest qualification with explicit prioritisation; structured meeting notes; list of cases left unanswered.
Front desk and bookings in hotels and restaurantsBookings and 24/7 reception, guest requests, events and groups. Text-based agent: IP telephony is not included.
Code review and review reportCode generation and review, risks named and located on the change under review, a report ready to post on the pull request. Three modules; the test campaign and software quality are carried by a dedicated agent.
Third-party cyber risk agentThird-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Activities of holding companiesSector variant of the “Third-party cyber risk agent” core for: Activities of holding companies. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Computer programming andSector variant of the “Third-party cyber risk agent” core for: Computer programming and consultancy. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Fund management activitiesSector variant of the “Third-party cyber risk agent” core for: Fund management activities. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Activities auxiliary to insuranceSector variant of the “Third-party cyber risk agent” core for: Activities auxiliary to insurance and pension funding. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Trusts, funds and similarSector variant of the “Third-party cyber risk agent” core for: Trusts, funds and similar financial entities. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Motion picture, video andSector variant of the “Third-party cyber risk agent” core for: Motion picture, video and television activities. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Activities auxiliary to financialSector variant of the “Third-party cyber risk agent” core for: Activities auxiliary to financial services. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Publishing of books and periodicalsSector variant of the “Third-party cyber risk agent” core for: Publishing of books and periodicals. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Data processing, hosting and webSector variant of the “Third-party cyber risk agent” core for: Data processing, hosting and web portals. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Sound recording and musicSector variant of the “Third-party cyber risk agent” core for: Sound recording and music publishing. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Monetary intermediationSector variant of the “Third-party cyber risk agent” core for: Monetary intermediation. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Mutual insurance societiesSector variant of the “Third-party cyber risk agent” core for: Mutual insurance societies. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Software publishingSector variant of the “Third-party cyber risk agent” core for: Software publishing. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Other financial service activitiesSector variant of the “Third-party cyber risk agent” core for: Other financial service activities. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Other telecommunications activitiesSector variant of the “Third-party cyber risk agent” core for: Other telecommunications activities. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — InsuranceSector variant of the “Third-party cyber risk agent” core for: Insurance. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Other information serviceSector variant of the “Third-party cyber risk agent” core for: Other information service activities. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Wired telecommunications activitiesSector variant of the “Third-party cyber risk agent” core for: Wired telecommunications activities. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — Wireless telecommunicationsSector variant of the “Third-party cyber risk agent” core for: Wireless telecommunications activities. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
Third-party cyber risk — ReinsuranceSector variant of the “Third-party cyber risk agent” core for: Reinsurance. Third-party register, questionnaires and evidence, risk scenarios and explainable scoring, treatment plans, monitoring and exit. Supply chain and concentration (tier 3 and beyond) are an option.
AI agent for public buyers and contract managersDrafting the contract documents; Completeness checks on the bids; Comparing the tenders; Checking supporting documents; Anomaly detection & abnormally low tenders; Answering bidders' questions.
AI agent for the DUERP and risk prevention, public serviceLegal corpus for all three civil services; Work unit mapping; Participatory collection and source register; Hazard and risk reference; Configurable, explainable risk rating; Versioned risk assessment document (DUERP); Prevention programme (PAPRIPACT) and action tracking; Social dialogue files; Local authority deliberation workflow; Trigger events and update proposals; Durable exports, reversibility and manifest; Security, roles and data governance; Obligations and deadlines dashboard.
Minutes, correspondence and executive diaryTranscription and minutes; letters, notes and summaries; diary and briefing files; the management's memory; plain language and easy-read.
Benefits and entitlements processingRequired documents, completeness, pre-assessment, anomalies and fraud, replies to claimants, appointment booking. Final decision by a human.
Support for the planning case officer in local governmentCase documents, completeness, inconsistencies, information for residents, the department’s memory. Support, not decision.
Every subscription includes a monthly volume of use. Beyond it, you move up a tier — never by surprise.
S — included
Up to 2,000 interactions or 1,000 documents / month
Included
M
Up to 5,000 interactions or 2,500 documents / month
+ €90 excl. VAT/month€110 incl. VAT/month
L
Up to 15,000 interactions or 7,500 documents / month
+ €190 excl. VAT/month€230 incl. VAT/month
XL
Up to 40,000 interactions or 20,000 documents / month
+ €390 excl. VAT/month€470 incl. VAT/month
Alert at 80% of the included volume: you know before we do that you are getting close.
Two consecutive months over the limit, then 30 days' written notice before any change. Without notice, nothing changes.
Step back down at any monthly renewal, free and without justification. Seasonal tiers can be planned, with an automatic return.
An isolated peak never changes your invoice.
No hidden costs
The question every AI buyer asks: “what will I actually pay at the end of the month?” Here is our answer, and it can be checked.
Beyond the included consumption, usage is rebilled at cost. AI tokens, telephony minutes, document recognition, translations: we rebill what our suppliers bill us, to the euro, with no mark-up at all. We earn nothing on your usage — so nothing gives us an interest in seeing it rise.
It is visible in your client area, item by item, as usage statements are issued. You do not wait for the invoice to know where you stand.
You set a monthly cap. Once reached, usage stops — nothing goes beyond it without your agreement. You are alerted at 80%, 90% and 95% before you get there (T&Cs, art. 7 bis).
Any unused balance comes back to you. At the end of the contract, what remains in your wallet is refunded. This is not a subscription in disguise.
Annual payment: two months free
Pay twelve months of subscription up front and you are charged for only ten — a 16.7% discount on the operating subscription. The option covers the subscription alone: set-up, hardware and consumables are still paid separately. It does not extend your commitment: a twelve-month contract paid up front remains a twelve-month contract (T&Cs, art. 7 quinquies).
Connectors
✓ Standard connectors — Microsoft Teams, Slack, WhatsApp Business, e-mail, your website chat, calendars, Microsoft 365 / Google Workspace, file storage, standard VoIP telephony, Facebook pages, Instagram professional accounts and LinkedIn pages, Google Business Profile and Google reviews. Trustpilot cannot be ordered directly: it requires your own Trustpilot for Business account with access to the API module, your Business Unit ID, an authorised authentication method, and the matching rights and quotas, and is priced on quote, after a feasibility study — Trustpilot's costs at your charge, integration and maintenance quoted separately. The number of connections included is the one stated in the product sheet and the quote: a connector is included only if it is named there and if its prerequisites are met, and third-party platform subscriptions remain taken out and paid for by you. On social networks and review platforms the agent prepares and proposes: publishing in your name stays under your control.Connecting your dialogue channels (Microsoft Teams, Slack, WhatsApp Business, email, website chat, VoIP telephony) is included at no extra cost and with no limit on how many. But some platforms bill their own usage on their side — WhatsApp Business bills per conversation, for instance. Any such fees are not part of the subscription and have no share in the included consumption: they are re-invoiced to you at cost, with no mark-up, from the first euro (articles 6 ter and 7 bis.1 of the general terms). At tier S, the first such cost triggers the request for your first top-up.
✓ 1 business connector included, the one for your main use case, configured at set-up — accounting software, document management, ERP, HR information system, proprietary telephony.
Additional business connector: +149 €/month (monitoring, maintenance, updates), plus a fixed-price integration, read-only and with no history migration: 460 € if your software has a documented API. Software without an API, writing into the software or history migration: on quotation. No development starts before your written agreement.
SMS channelAn agent cannot send a text message on its own: it goes through a gateway, which is a third-party service. The message is re-invoiced to you from the first euro — no message is included in your package —, at cost, with no mark-up, at the exact price the gateway charges us — a price that follows the mobile operators’ own rates and that you can track in your client area as usage statements are issued. To budget, reckon on €0.07 excl. VAT (€0.084 incl. VAT) per message to France, that is €70 excl. VAT per 1,000 messages: this is a dated, non-contractual benchmark — the price observed on 13 August 2026, taken from the upper end of gateway purchase prices — and neither a selling price nor a guaranteed maximum. That price moves up as well as down with the mobile operators’ rates, it is passed on to you both ways without our taking a penny on it, any reduction obtained from the gateway coming back to you in full, and every change is notified to you. What is billed separately is the channel itself: your sender name declared and maintained with the industry register, the opt-out register honoured on every send, sending windows enforced, compliant message templates, and proof of what went out. Text messages are there to notify — confirm an appointment, flag a missing document, announce that a paper is ready — not to hold a conversation with the agent (articles 6 ter.6 and 7 bis.11 of the general terms).
The SMS channel lets your agents send a short notification — appointment confirmation, a document made available, a missing item, a one-time code. Two amounts, never merged: a monthly BLA subscription based on volume, and the segments themselves, passed on at the provider's actual cost, with no mark-up whatsoever.
SMS 1 — Essential
up to 1,000 billable segments per month
+ €90 excl. VAT/month€110 incl. VAT/month
Setup €390 excl. VAT€470 incl. VAT
SMS 2 — Growth
1,001 to 5,000 billable segments per month
+ €190 excl. VAT/month€230 incl. VAT/month
Setup €590 excl. VAT€710 incl. VAT
SMS 3 — Performance
5,001 to 20,000 billable segments per month
+ €390 excl. VAT/month€470 incl. VAT/month
Setup €990 excl. VAT€1,190 incl. VAT
SMS 4 — High volume
20,001 to 100,000 billable segments per month
+ €790 excl. VAT/month€950 incl. VAT/month
Setup €1,490 excl. VAT€1,790 incl. VAT
Tailored
beyond 100,000 segments, or special constraints
On quotation
Setup quoted individually
The subscription includes no segments. It pays for Blue Lemon Agent's work: keeping the connector and routing alive, supervision, logging and reconciliation of usage, handling consents and opt-outs, message templates and validation rules, deliverability monitoring, monthly report. Segments sent and received are passed on to you at the provider's actual cost, with no mark-up, from the first euro: no segment is included in the included consumption. At tier S, the first such cost triggers the request for the first top-up of your Wallet.
As a budgeting benchmark, allow €0.07 excl. VAT per segment, i.e. €70 excl. VAT for 1,000 segments (recorded on 13 August 2026). This is neither a selling price nor a cap: only the actual cost recorded is charged to you, and it moves both up and down.As a budgeting benchmark, allow €0.084 incl. VAT per segment, i.e. €84 incl. VAT for 1,000 segments (recorded on 13 August 2026). This is neither a selling price nor a cap: only the actual cost recorded is charged to you, and it moves both up and down.
compiling and filing the alphanumeric sender application with the industry register, checking the rights to the name, compliant message templates, setting up the opt-out register and the sending windows, end-to-end tests. The messages themselves are not part of this fee.
Ordering comes before activation. The module can be ordered; opening it for you requires eight conditions to be met and documented — provider and destinations chosen, message type qualified, legal basis and consents documented, sender validated, opt-out tested, caps accepted, acceptance testing signed. We work through them with you after the order.
The module follows the capacity tier regime, counted in billable segments — inbound and outbound. You are alerted at 80% and again at 100% of your capacity. No automatic move to the next tier: without your authorisation to exceed, new messages are suspended at the cap, and messages already handled are kept. A higher tier is proposed after an overrun, or when the three-month average reaches 80% of the cap; moving down is available on request after three consecutive months below the lower tier.
Support levels (SLA)
Essential support (requests handled within 72 business hours) is included in every package. The Pro (24 h) and Premium (4 h) levels are optional, billed monthly — the 100% Sovereign package includes Pro support.
Essential support
Response within 72 h
Included
Support on business days (9 am – 6 pm)
Response within 72 working hours
Security updates and supervision
Pro support
Response within 24 h
+ €149 excl. VAT/month€180 incl. VAT/month
Response within 24 business hours
Proactive supervision
Included as a minimum in the 100% Sovereign package
Premium support
Response within 4 h
+ €390 excl. VAT/month€470 incl. VAT/month
Response within 4 business hours
1 new use case a year included
Continuous regulatory watch
Frequently asked questions
Before you commit
Is there a minimum term?
Yes. Maintenance and supervision subscription for an initial term of 12 months for the Agility package, 24 months for the Serenity package and 36 months for the 100% Sovereign package, renewable; support levels (SLA 72 h / 24 h / 4 h) optional. The Serenity package is an all-inclusive monthly fee with no setup fee; the 100% Sovereign package involves hardware installed on your premises. The 30-minute meeting with our sales team, for its part, commits you to nothing.
What happens to our agent if we stop?
You leave with your data. Article 21 of the general terms provides for its return on request at the end of the contract, in a usable format. Any unused balance in your consumables account is refunded. On 100% Sovereign, the hardware is yours and stays on your premises; the agent's software is licensed for the term of the contract and can no longer be used once it ends. You leave with your data and your hardware, not with the agent.
What can make the bill vary?
Six things, and only six. 1. The capacity tier, if you exceed the included volume — with an alert at 80%, two consecutive months over the limit and 30 days' notice before any change, and the option to step back down at any time. 2.Additional business connectors, beyond those included in your page and your quote. 3. The modules you switch on. 4. The support tier. 5. The sovereignty options. 6.Consumption, rebilled at cost with no mark-up, with a monthly cap that you set: beyond the included consumption of your tier (documents, exchanges, tokens and storage), AI tokens and document reading beyond the included pages; from the first euro, because they have no included share, telephony minutes, text messages and third-party platform fees — WhatsApp Business bills per conversation. Nothing else. No per-user pricing, no indexation on your savings.
A bespoke need, or one outside the price list?
For a bespoke project (Levels 3-4) or a multi-site rollout, an in-depth audit (€1,990 excl. VAT, deducted from your first invoice) scopes the perimeter and the quote precisely.
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