An orchestration agent, scoped with you before it is priced. This agent coordinates several specialised agents. Its orchestration follows your actual workflows — which is why it is scoped with you rather than bought off the shelf. We establish the scope together, then the quotation commits it. The journeys described below form the scope that this review refines and the quotation commits. The specialised agents it coordinates can be ordered today. Request a quote

● B2B offer — Tourism & leisure

The AI agent for tourism & leisure: answer every visitor, capture every booking

Missed calls in high season, enquiries in several languages, information emails piling up, slots left empty: every request that goes unanswered is a stay or an activity the visitor books somewhere else. Your AI agent answers 24/7, takes the bookings and directs the enquiries. Hosted in France — on local inference or an isolated resource — your customers' data stays under control. Your teams keep the decision and the human welcome.

Free audit (15 min) → See the prices

Hosted in France Bookings 24/7 Multilingual reception Human oversight

Updated on 07/09/2026

Deployed in a few weeks

Reception & bookings · hosted in France

A visitor calls on a Sunday evening, outside opening hours: they want to book a treetop adventure activity for 6 people next Saturday and are asking whether it is suitable for a 7-year-old.

Request handled. Saturday 2pm: 6 places available on the Discovery course (from age 6, minimum height 1.10 m). Group rate applied automatically (−10% from 6 participants).
I have placed a provisional booking and sent the confirmation by text message, with the directions; payment is made from your booking account, never from a link received in a message. The 7-year-old is eligible.
⛓ Sourced · your booking schedule + your rate card

The customer is now asking whether they can move to Sunday if it rains.

Yes: your weather policy allows a free change up to 24 hours before. Sunday 2pm still shows 9 places.
I have noted the rebooking rule in the confirmation and prepared a standard message your team can send if rain is forecast — for your approval.
✎ Action · rebooking message ready to read over — the team approves

Local inference · no data outside the EU

Data hosted in France

Sovereign by designLocal inference or hosting in France

GDPR & AI Act: governed deploymentTraceability & human oversight

TurnkeyDesigned, installed and operated for you

Your teams decideThe agent assists, people welcome and decide

✦ In brief

In a tourism or leisure business — a tourist office, a leisure hotel, a park, an outdoor centre, a museum, an inbound agency — a Blue Lemon Agent agent answers visitors 24/7 and in several languages, takes bookings, gives information about your offers and qualifies group and event enquiries. It runs on local inference or is hosted in France: your customers' contact details and habits are never exposed to a foreign service, architecture designed to reduce exposure to extraterritorial legislation, location alone not being enough to guarantee immunity. Your teams concentrate on the welcome and the experience on site. Live within a few weeks Your teams write to it from Microsoft Teams, Slack or their email, and your visitors reach it on WhatsApp Business, your website chat, email or VoIP telephony — with no account to create and nothing to install. These connections are included in every plan, at no extra cost, within the number of connections your level includes. It also follows what visitors post: reviews left on your Google Business Profile and on Trustpilot, comments and messages received on your Facebook page and your Instagram professional account, with a reply drafted in the visitor's own language. These platforms belong to third parties and their interfaces change without notice; publishing in your name stays under your control, and access fees are passed on at actual cost, with no margin, outside the subscription. Trustpilot cannot be ordered directly: that connection requires your own Trustpilot for Business account with access to the API module, your Business Unit ID and the matching rights; it is priced on quote, after a feasibility study, with Trustpilot's own costs at your charge.

100%

hosted in France in the target architecture

transfer outside the EU in the target architecture

uses ready to deploy on this scope

decision taken without human approval

Reference points describing our offer, not results measured at a client. The scale of the gain is confirmed by a pilot on your own scope.

The context

Why AI matters to tourism & leisure — and why the sector hesitates

Visitors book online, at any hour, often from abroad, and compare within minutes. But the welcome stays human, seasonal and stretched at peak times: every missed call or unanswered email goes to a competitor.

! The issue

Tourism and leisure businesses are caught between demand that arrives continuously, in many languages and through many channels (telephone, email, forms, social media) and seasonal teams that cannot be everywhere. Yet most consumer AI tools amount to entrusting customer records, contact details, booking habits and payments to a third party, often hosted outside Europe and subject to the Cloud Act.

✓ Our answer

AI is only of interest to a tourism business if it is sovereign and confidential by design. Local inference or an isolated resource hosted in France, systematic human oversight, the decision reserved for your teams: the availability gained is never paid for in lost confidentiality. The aim is not to replace the human welcome, but to capture the enquiries that were being lost and give time back to the experience on site.

The decisive point

Confidentiality of customer data: sovereignty & compliance

A leisure business handles the contact details, habits and sometimes the payments of thousands of visitors. Here is how the architecture of our agents protects them.

Local inference

The agent can run on a machine belonging to your business: no customer data leaves the network, nothing passes through a cloud.

Hosting in France

Otherwise, a dedicated and isolated resource, hosted in France under French law — your data: processing and access within the European Union targeted by the architecture.

Reduced extraterritorial exposure

Exposure of customer data to the Cloud Act and FISA 702 is reduced by design; location alone does not guarantee immunity.

One isolated resource per organisation

No pooling of customer records: an environment strictly dedicated to your business.

Encryption & controlled access

Encryption in transit and at rest, role-based access (RBAC), strong authentication and logging.

AI Act: governed deployment

The agent is strictly in support; no booking is committed without a clear rule; traceability and human oversight from end to end.

What depends on the architecture chosen These points are not general guarantees: they are settled deployment by deployment, in the quotation.

The applicable location is that of the architecture set out in the quotation and verified before commissioning.
Local execution is announced only for the configuration explicitly described and accepted in the quotation.
The applicable isolation depends on the deployment mode set out in the quotation; no dedicated isolation is presumed.
The encryption mechanisms in transit and at rest, their components and key management are those documented for the architecture chosen.
Roles and permissions are configured and accepted for the identities and systems actually connected.
The events logged, their content, their retention period and who may access them are defined for the deployment chosen.

For the most sensitive data, SecNumCloud and HDS options are available depending on your requirements. A single architecture is designed to answer both the GDPR and extraterritorial exposure. Designed for deployment in line with the GDPR and the AI Act, after the processing, roles and context-specific risks have been assessed.

Demonstration

See the agent at work

4 real situations, taken from those that come up most often. Pick one: the exchange unfolds as it would in your organisation.

A scripted demonstration. These exchanges show how the agent behaves — its sources, its refusals, what it leaves to your teams. Nothing is sent from this page, no model is queried here, and the matters named are fictional. That is precisely what we promise your data.
The behaviours shown here — monitoring, automation rules, routing and reminders — are configured with you during deployment, from your tools, your rules and your thresholds.
The architecture points named in these exchanges — location, local execution, isolation, encryption, role-based access, logging — are not a guarantee attached to the demonstration: they are those of the architecture set out in your quotation, and verified before commissioning.

Reception & bookings · hosted in France

Four flags this morning, with no request from you.
· An instructor's qualification expired on 28/07. They have run eleven sessions since, three of them with minors.
· Your public liability certificate expires in 16 days, in the middle of the season.
· 23 group bookings have no name list, although your rules require one before arrival.
· The child rate on the website differs from the one in the booking system since the update of 12/07. 41 bookings have been taken in the meantime. morning-watch_4-flags.pdf4 flags · sessions and bookings concerned
⛓ Source · qualification register, session plan, bookings, website and sales system

The expired qualification — what do we do?

The renewal is probably already under way — and that is the first thing to check, not the last.
What I found in your files: an invitation to the refresher session of 19/08, received on 02/07 and filed. So the qualification was not forgotten: it expired three weeks before the available session.
What that changes: this is not a tracking failure, it is a calendar gap — and it is settled with three phone calls, not an internal procedure.
What I have prepared for the eleven sessions run since 28/07: the session-by-session record — date, instructor, number of participants — and the exact clause of your insurance contract dealing with instructor qualification, article 4.2, with its effective date. Reading that clause against your case belongs to your insurer, and it is the insurer it binds: the question is written to them, with the dates, the record of the eleven sessions and the invitation attached. It goes as soon as you say so — and it is better to ask them than to discover it together. expired-qualification_11-sessions.pdfSession on 19/08 · question to the insurer
⛓ Source · qualification register, invitation of 02/07, session plan

How did you spot all that? And who do you tell?

I watch, continuously, what you have opened to me: your instructors' qualifications and their dates, your insurance certificates, bookings against what your rules require, and what your website shows against your sales system. A qualification expiring, a certificate approaching, a list missing, two prices diverging — I say so, I do not wait to be asked.
Routing follows your organisation, and it takes the season into account: the qualification and the insurance to the operations manager, alone; the name lists to reception; the rate difference to whoever runs the website. Nothing arrives between 9 am and 6 pm in July and August — a flag read at 2 pm on a peak-season Saturday is not read.
With a chase: 24 h on the qualification and the insurance, 72 h on the rest. Then a weekly summary, Monday morning; out of season, Monday and Thursday.

And I do not stop at the flag: whatever could be prepared is. The qualification renewal request is written, with the date of the next course and the enrolment deadline; the chaser to your insurer is ready; the missing name lists come back with the bookings concerned and the message to the groups already drafted; and the rate differences are listed course by course, with the date each last changed. Over a peak-season week, that is half a day of desk work handed back.
What stays with operations, and why: cancelling a session, changing a rota, changing a price. All three touch visitors who have booked and instructors who have organised themselves — they are decisions, they carry a name, and they go out the minute you take them.
And I read what you have opened to me, station by station, every access logged and withdrawable on a word.
✎ Proposal · watch and chases to be configured — you set the thresholds and the hours

A customer asks whether her 7-year-old son can do the Adventure course. Answer her.

Answer sent, and it contains everything she can know before coming.
What your conditions say, and I give her: the Adventure course is open from age 8, with a minimum height of 1.35 m, and 1.60 m with arms raised. Her son is 7: the Adventure course is not open to him.
What I offer instead, in the same message: the Discovery course, from age 6, with 9 places still free in the same slot. She leaves with a solution, not a refusal.
What I do not write: that he might move up to Adventure "if his height allows". Measuring happens at reception, by your team — announcing it as possible in writing creates an expectation an instructor will have to deny in front of the child.
What I have prepared for reception: her group's sheet, with the declared ages and the thresholds to check at the gate. access-conditions_reply-sent.pdfReply + alternative · thresholds to check on site
⛓ Source · course access conditions, availability for the slot

And if he is tall enough on the day?

Then your instructor will say so, with everything needed in front of them.
What the reception sheet carries: the declared age, the course booked, the thresholds of the course above, and a box for the actual measurement. Moving to another course stays a decision on the ground — the only one that accounts for what a form does not show.
What I can do if the instructor approves: adjust the booking, the price and the slot in two clicks, without them leaving the gate.

And an observation beyond this case: of 380 July bookings, 34 declare an age at a threshold. Nine led to a course change at reception, with the queue waiting behind.
I can prepare those cases the day before: the group sheet goes to the duty manager with the 3 or 4 borderline files, and the alternative already held as an option. Nothing is confirmed without the instructor — but the queue no longer waits while somebody hunts for a slot. borderline-bookings_july.pdf34 cases · 9 changes at reception
✎ Proposal · prepared the day before — the decision stays at the gate

A works council wants a day for 80 people on 26/09. Qualify it.

Enquiry qualified, and three things change the quote before it is written.
1 · Capacity. 80 people over a day is fine, but not all at once on the same course: your instantaneous capacity is 32 on Adventure and 40 on Discovery. That means two rotations, so a day plan rather than a slot.
2 · Supervision. Two simultaneous rotations need 4 instructors. On 26/09 three are rostered and one is off. Not blocking — but a question to settle before committing to a date.
· 3 · Catering. The enquiry mentions lunch on site. You have no catering; your two usual providers need 10 days' notice, which is met.
What I have prepared: the summary, real availability by rotation, and the three questions to put to the council before pricing — exact headcount, presence of minors, and coach arrival time. group-enquiry_80-people.pdf2 rotations · 4 instructors · 3 questions
⛓ Source · capacity by course, instructor roster, approved providers

Do the quote, they are in a hurry.

The quote is ready on the most likely assumption, and it carries at the top the two figures that will move it.
Based on: 80 adult participants, two rotations, 4 instructors, lunch by a provider. Total €4,640 incl. tax.
What moves it, and by how much:
· Minors present — the supervision ratio changes and one more instructor is needed: + €280.
· Actual headcount of 65 rather than 80 — one rotation is enough: − €1,180, and the day becomes a half-day.
That is why the three questions come first. A quote of €4,640 sent today and corrected to €3,460 in eight days casts doubt on the first figure as much as the second.
What I suggest, and it does not keep them waiting: the quote goes today with the three questions in the body of the message, and a note that the amount is firm as soon as they are answered.
It is not sent. A quote commits the operator to a price and to a date. quote_works-council-80.pdf€4,640 · 2 costed variables
✎ Support · quote costed with its two variables — sending stays with you

The forecast says thunderstorms on Saturday afternoon. What do we do with the day?

The day is already costed and the 62 messages are written — all that is left is for you to say yes, and at what time.
What Saturday carries: 62 bookings, 214 people, including 3 school groups and 11 bookings made less than 48 hours ago.
What your policy says, and I quote it rather than summarise it: free rescheduling up to 24 hours before; and when it is the operator that closes, the customer chooses between a full refund and a credit note valid for eighteen months. It is the second branch that applies here — the storm is forecast for 14.00, so less than 24 hours away: it is no longer for the customer to take the step, it is for you to offer it.
What Sunday can absorb, slot by slot: three free rotations, 148 places — enough to move 41 bookings, that is 142 people, to the time closest to the one they had booked. The 3 school groups are not among them: a coach and its supervisors do not move in twenty-four hours, and I took them out of the automatic offer so that you call them.
What is ready: the 62 messages, each with the Sunday slot that matches its own, the exact sentence of your policy, and the two other choices open in one click. Nothing goes out without you — a rescheduling announced and then belied by a clear spell costs more than the storm.
The next step I propose: that the decision be taken at 10.00 and not at 6.00, and I will tell you why in the next exchange. weather-rescheduling_62-bookings.pdf62 bookings · 214 people · 148 places on Sunday
⛓ Source · Saturday's bookings, published cancellation policy, Sunday availability

And the 21 who cannot come on Sunday?

The 21 have been dealt with, and not one was lost: 72 people, three outcomes, all of them provided for by your policy.
· 13 bookings — 46 people — took another slot within the fortnight, chosen by them from the list the message carried.
· 6 bookings — 19 people — took the eighteen-month credit note. The money stays with you, and it comes back with company: a credit note is rarely spent alone.
· 2 bookings — 7 people — asked for a refund, paid the next day without their having to chase it.
What that gives on the day's takings: of €4,494 booked, €4,347 stay with you — including €399 in credit notes to be spent within eighteen months — and €147 are refunded. A day closed for a storm used to cost the whole day, because nobody had the time to call sixty-two bookings on a Friday evening.
The figure that does not flatter me: on the first episode, I offered the rescheduling on the 6.00 bulletin alone. By 11.00 the forecast had moved back three hours, and 8 of the 62 bookings could have been held on Saturday in the late afternoon — eight groups moved for nothing. I was relying on a single reading. I now compare the 6.00 and the 10.00 readings, and I only offer the rescheduling on the second; over the three following episodes, no rescheduling offered wrongly, and the message still goes out twenty hours before the slot.
The next step I propose: that the three lines of your cancellation policy appear in the booking confirmation, in place of the link to the general terms. Of the 21 bookings not moved, 14 people rang to ask what they were entitled to — it was written down, two clicks away. Tell me yes and the confirmation changes tonight.
✎ Support · outcomes of the 21 bookings, the day's takings, comparison of the two weather readings

Local inference · no data outside the EU

Your case is not here? That is exactly what a 15-minute conversation is for. Book the free audit →

Use cases

The uses of AI in tourism & leisure

Each use corresponds to an agent we deploy. All work in support, under your supervision.

Included in your agent The 2 capabilities essential to this promise are included, at no extra cost.

Enquiries & requests

Answer visitors' recurring questions: opening hours, prices, directions, conditions, weather and the cancellation policy.

Groups & events

Qualify enquiries for groups, conferences and events, then automatically schedule the appointments to quote.

Controls and safeguards These 3 controls are built into the agent: they frame what it does, whatever plan you pick. They are not chosen and are not added to your order.

Human oversight, costs, quality, incidents and safe stop Hand over incidents and complex requests with their full context Handle languages and accessibility according to the customers actually served

What the agent must be connected to This connection is required for the agent to work. It concerns your information system and is scoped during the audit.

Handoff contracts, least-privilege permissions and shared context

Other needs our agents cover Each card says where the matching agent stands: available, on quote, or still being architected.

Client accounting support agent (practice)

Base, multi-client.

On quote View the agent page →

AI customer support agent

Frequent questions, order tracking, level 1 issues: a sovereign AI agent, hosted in France, answering 24/7 and escalating to a person.

On quote View the agent page →

Need to go further?

These agents handle a different business process, with their own owner and their own price. They are added to this one.

Multilingual support agent (2–3 languages)

Multiple languages, channels.

Multilingual support agent (2–3 languages) from 654 € excl. VAT / month Discover the agent →

Multilingual international support agent

Several languages and channels.

Multilingual international support agent from 664 € excl. VAT / month Discover the agent →

Campaign watch & reporting

Media/competitor watch, performance tracking and automated client reporting.

Campaign watch & reporting from 539 € excl. VAT / month Discover the agent →

Booking management agent (hospitality)

Diary, confirmations.

Booking management agent (hospitality) from 544 € excl. VAT / month Discover the agent →

Omnichannel customer relations agent

Email/chat/phone/CRM.

Omnichannel customer relations agent from 680 € excl. VAT / month Discover the agent →

Technical support & documentation

Tier-1/2 technical helpdesk and documentation kept up to date from the code.

Technical support & documentation from 664 € excl. VAT / month Discover the agent →

AI agent for the switchboard

A missed call is often a lost customer — an appointment not made, a quote that goes to a competitor, a patient who calls elsewhere.

Voice agent (AI switchboard) from 856 € excl. VAT / month Discover the agent →

IT helpdesk

A poorly qualified ticket queue costs twice: the technician who sorts it, and the user who waits.

Ticket management agent (IT helpdesk) from 582 € excl. VAT / month Discover the agent →

Does your need fall outside this?

In 15 minutes we identify the most relevant agent — without oversizing the project.

Book the free audit → Build your agent

The gain

How many enquiries can a business recover?

By answering every call and every message, day and night, a leisure business can aim for a sharp reduction in enquiries lost at peak times — that many bookings captured instead of going to a competitor.

Answering an incoming booking enquiry

Today · done by hand

Prepared by the agent, to approve

Informing a visitor (hours, prices, directions)

Today · done by hand

Automatic

Qualifying a group enquiry

Today · done by hand

Prepared by the agent, to approve

Qualitative, non-contractual comparison: the proportions shown illustrate the shift of the work towards review, they represent no measurement. Every output of the agent is reviewed and approved by a competent person.

How it works

The stages of your AI agent project

Audit & scoping

15 minutes to target the use case with the best return.

Quote or direct sign-up

A catalogue offer is bought online; a specific need gets a costed quote.

Design

We design the agent and its guardrails.

Integration & testing

We connect your tools to the agent, which is itself hosted in France.

Rollout

Going live and training your team.

Operation

Continuous supervision and improvement.

Pricing

Three options, one agent

A reception and booking agent (calls, enquiries, qualification), installed and operated for you. Choose according to how you work.

This agent is priced with you, not online. We are adjusting its scope at the moment, and online subscription stays closed while we do. Tell us what you need: we will come back to you with a price. Request a quote

See the full price list →

Estimate my gains in 1 minute →

Our commitment

Four guarantees that matter to a leisure business

Customer data never leaves your businessLocal inference or an isolated resource hosted in France; no contact details entrusted to a foreign third party.

Data in France, under French lawAs regards customer data: hosting in France under French law, architecture designed to reduce exposure to extraterritorial legislation, location alone not being enough to guarantee immunity.

Your teams keep the decisionThe agent proposes bookings, answers and follow-ups that can be checked; your rules frame every commitment.

Human oversight & traceabilityBookings 24/7 by telephone: monitoring, updates and logging, in line with the requirements of the AI Act.

Going further

Related resources

AI agents for business →Our full offer Sovereign AI hosted in France →Our confidentiality commitment Voice agent & telephone switchboard →Bookings and calls 24/7

Frequently asked questions

Your questions, our answers

Can the AI agent really take bookings for me?

Yes, within your rules. The agent checks your availability, applies your rate card and your conditions, places a provisional booking or records the reservation, then sends the confirmation and the payment link. You keep control: your teams define what the agent can commit on its own and what comes back for approval.

Can it answer foreign visitors in their own language?

Yes. The agent informs your visitors in several languages from your offers and procedures, by telephone, email or chat. Your international customers get an immediate answer without you having to keep a multilingual team on hand at all times.

Is my customers' data protected?

Yes. Contact details, booking habits and payments are sensitive: our agents run locally within your business or are hosted in France, with the deployment objective of processing and access operated within the European Union and an architecture designed to reduce exposure to extraterritorial legislation, location alone not being enough to guarantee immunity.

How does the agent help in high season?

Peak times are where it brings the most: it picks up the calls your teams cannot take, answers messages 24/7 and captures the bookings that were being lost. Your staff can then concentrate on the welcome and the experience on site.

Do we have to change our booking system?

No. The agent connects to your existing tools (booking engine, schedule, CRM, email) and complements them, without forcing a migration. Your visitors reach it on WhatsApp Business, your website chat, by email or through your VoIP telephony, with no account to create and no app to install. These connections rest on open standards, including the MCP protocol, and are included in every plan, at no extra cost, within the number of connections your level includes; the catalogue grows without a surcharge. Internally, your teams write to it from Microsoft Teams, Slack or their email, just as they would to a colleague, and you keep control from a web dashboard. Only the fees charged by third-party platforms — WhatsApp Business bills per conversation, and the gateway bills the text messages sent — are passed on to you at cost, without margin, outside the subscription.

Do you have to be a large organisation to equip yourself?

No. The offer suits a small outdoor centre or an independent tourist office just as well as a park or a multi-site network.

Does the agent state that it is an artificial intelligence?

Yes, from the very first interaction, and this is not a configuration option: since 2 August 2026, Article 50(1) of the European AI Regulation requires that any person interacting with an AI system be informed, unless this is obvious. The announcement is built into the greeting, in the other party’s language, and they can ask for a human at any time.

How long does it take to deploy an agent?

A few weeks as a rule, after a free 15-minute audit that identifies the use case with the best return, then a phase of design, integration and testing before going live and training your teams.

Does the agent follow our Google Business Profile, Trustpilot and our social accounts?

Yes, whenever it makes sense for you. The agent picks up the reviews left on your Google Business Profile and on Trustpilot, along with the comments and messages left by visitors on your Facebook page and your Instagram professional account. It flags what has just been posted, ranks it by urgency and drafts a reply in your brand's voice. In high season, a posted remark is seen at once: the agent brings it up and drafts the reply, in the visitor's own language. Two things need saying plainly. These are third-party platforms: they belong to others, their interfaces and their rules change without notice, and the connection follows those changes. And publishing in your name stays under your control: the agent prepares and proposes, and you decide what goes live. Some of these platforms charge for their own access: those fees are passed on to you at actual cost, with no margin, outside the subscription. The exact set of connected platforms is settled during the design phase.

Can the agent notify my customers by text message?

Yes, as an option. The agent confirms the booking by text message and sends the directions the day before the visit. A text message is an outbound notification channel, not a conversation channel: no one writes back to the agent there — the conversation stays on WhatsApp Business, your website chat, email or VoIP telephony. The message announces without detailing, it carries your registered sender name, and it never contains a payment link, a login or a password: the recipient reaches your account area the way they usually do. Delivery goes through a gateway established in the European Union; the messages sent are passed on to you at actual cost, with no margin, and the channel itself is an optional module, set out on the pricing page.

Related industries

Other sectors in hospitality and service

Hotels & restaurants →Bookings, reception & service E-commerce →Online sales & customer relations Small & very small businesses →Reception and day-to-day productivity

Let's talk

Let us estimate the potential in your organisation

15 minutes to identify the use case with the best return — hosted in France, supervised, with no commitment.

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