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● B2B offer — Tourism & leisureThe AI agent for tourism & leisure: answer every visitor, capture every booking
Missed calls in high season, enquiries in several languages, information emails piling up, slots left empty: every request that goes unanswered is a stay or an activity the visitor books somewhere else. Your AI agent answers 24/7, takes the bookings and directs the enquiries. Hosted in France — on local inference or an isolated resource — your customers' data stays under control. Your teams keep the decision and the human welcome.
Updated on
Fictional simulation — not a client result
I have placed a provisional booking and sent the confirmation by text message, with the directions; payment is made from your booking account, never from a link received in a message. The 7-year-old is eligible.
⛓ Sourced · your booking schedule + your rate card
I have noted the rebooking rule in the confirmation and prepared a standard message your team can send if rain is forecast — for your approval.
✎ Action · rebooking message ready to read over — the team approves
For an organisation established outside the European Union, the law of its own country applies; at its request, we put equivalent safeguards in place (human review before any action, a log of the criteria, information for the people concerned).
In a tourism or leisure business — a tourist office, a leisure hotel, a park, an outdoor centre, a museum, an inbound agency — a Blue Lemon Agent agent answers visitors 24/7 and in several languages, takes bookings, gives information about your offers and qualifies group and event enquiries. Data hosted in France; the AI model is called at its publisher, except with the Sovereign model option. With that option, your customers' contact details and habits are never exposed to a foreign service, architecture designed to reduce exposure to extraterritorial legislation, location alone not being enough to guarantee immunity. Your teams concentrate on the welcome and the experience on site. Live within a few weeks Your teams write to it from Microsoft Teams, Slack or their email, and your visitors reach it on WhatsApp Business, your website chat, email — with no account to create and nothing to install. These connections are included in every plan, at no extra cost, within the number of connections set out in your agent's quote. VoIP telephony is not included: the voice channel is sold separately, as an option, carried by the voice agent for the telephone switchboard. It also follows what visitors post: reviews left on your Google Business Profile and on Trustpilot, comments and messages received on your Facebook page and your Instagram professional account, with a reply drafted in the visitor's own language. These platforms belong to third parties and their interfaces change without notice; publishing in your name stays under your control, and access fees are passed on at actual cost, with no margin, outside the subscription. Trustpilot cannot be ordered directly: that connection requires your own Trustpilot for Business account with access to the API module, your Business Unit ID and the matching rights; it is priced on quote, after a feasibility study, with Trustpilot's own costs at your charge.
Reference points describing our offer, not results measured at a client. The scale of the gain is confirmed by a pilot on your own scope.
Indicative estimate, to be confirmed by a pilot on your real files (general terms of sale, article 4).
Three options, one agent
A reception and booking agent (enquiries, qualification, bookings), voice as an option, installed and operated for you. Choose according to how you work.
Setup + controlled subscription
- Installation, configuration and training for your teams
- Operation, human oversight, updates and support
- Hosting in France, a dedicated and isolated resource
All inclusive, no setup fee
- Setup included (installation, configuration, training)
- Operation, human oversight, updates and support
- Hosting in France, managed end to end
On site, you own it
- Hardware installed on your premises (you own it)
- French / European AI models run locally
- Secure remote maintenance (Pro support included)
The uses of AI in tourism & leisure
Here are the capabilities included in the agent, then the neighbouring agents that can be added to it. The agent carries out by itself what you authorise it to do; you decide what it does on its own and what it submits to you.
Enquiries & requests
Answer visitors' recurring questions: opening hours, prices, directions, conditions, weather and the cancellation policy.
Groups & events
Qualify enquiries for groups, conferences and events, then automatically schedule the appointments to quote.
AI customer support agent
Frequent questions, order tracking, level 1 issues: a sovereign AI agent, hosted in France, answering 24/7 and escalating to a person.
Available View the agent page →Need to go further?
These agents handle a different business process, with their own owner and their own price. They are added to this one.
Multilingual support agent (2–3 languages)
Multiple languages, channels.
Multilingual support agent (2–3 languages) from 339 € excl. VAT / month Discover the agent →Multilingual international support agent
Several languages and channels.
Multilingual international support agent from 344 € excl. VAT / month Discover the agent →Campaign watch & reporting
Media/competitor watch, performance tracking and automated client reporting.
Campaign watch & reporting from 279 € excl. VAT / month Discover the agent →Booking management agent (hospitality)
Diary, confirmations.
Booking management agent (hospitality) from 279 € excl. VAT / month Discover the agent →Omnichannel customer relations agent
Email/chat/phone/CRM.
Omnichannel customer relations agent from 355 € excl. VAT / month Discover the agent →Technical support & documentation
Tier-1/2 technical helpdesk and documentation kept up to date from the code.
Technical support & documentation from 344 € excl. VAT / month Discover the agent →AI agent for the switchboard
A missed call is often a lost customer — an appointment not made, a quote that goes to a competitor, a patient who calls elsewhere.
Voice agent (AI switchboard) from 456 € excl. VAT / month Discover the agent →IT helpdesk
A poorly qualified ticket queue costs twice: the technician who sorts it, and the user who waits.
Ticket management agent (IT helpdesk) from 302 € excl. VAT / month Discover the agent →In 30 minutes we identify the most relevant agent — without oversizing the project.
See the agent at work
5 everyday situations, taken from those that come up most often. Pick one: the exchange unfolds as it would in your organisation.
A scripted demonstration. These exchanges show how the agent behaves — its sources, its refusals, what it leaves to your teams. Nothing is sent from this page, no model is queried here, and the matters named are fictional. That is precisely what we promise your data. The behaviours shown here — monitoring, automation rules, routing and reminders — are configured with you during deployment, from your tools, your rules and your thresholds. The architecture points named in these exchanges — location, local execution, isolation, encryption, role-based access, logging — are not a guarantee attached to the demonstration: they are those of the architecture set out in your quotation, and verified before commissioning.
Fictional simulation — not a client result
· An instructor's qualification expired on 28/07. They have run eleven sessions since, three of them with minors.
· Your public liability certificate expires in 16 days, in the middle of the season.
· 23 group bookings have no name list, although your rules require one before arrival.
· The child rate on the website differs from the one in the booking system since the update of 12/07. 41 bookings have been taken in the meantime. morning-watch_4-flags.pdf4 flags · sessions and bookings concerned
⛓ Source · qualification register, session plan, bookings, website and sales system
What I found in your files: an invitation to the refresher session of 19/08, received on 02/07 and filed. So the qualification was not forgotten: it expired three weeks before the available session.
What that changes: this is not a tracking failure, it is a calendar gap — and it is settled with three phone calls, not an internal procedure.
What I have prepared for the eleven sessions run since 28/07: the session-by-session record — date, instructor, number of participants — and the exact clause of your insurance contract dealing with instructor qualification, article 4.2, with its effective date. Reading that clause against your case belongs to your insurer, and it is the insurer it binds: the question is written to them, with the dates, the record of the eleven sessions and the invitation attached. It goes as soon as you say so — and it is better to ask them than to discover it together. expired-qualification_11-sessions.pdfSession on 19/08 · question to the insurer
⛓ Source · qualification register, invitation of 02/07, session plan
Routing follows your organisation, and it takes the season into account: the qualification and the insurance to the operations manager, alone; the name lists to reception; the rate difference to whoever runs the website. Nothing arrives between 9 am and 6 pm in July and August — a flag read at 2 pm on a peak-season Saturday is not read.
With a chase: 24 h on the qualification and the insurance, 72 h on the rest. Then a weekly summary, Monday morning; out of season, Monday and Thursday.
And I do not stop at the flag: whatever could be prepared is. The qualification renewal request is written, with the date of the next course and the enrolment deadline; the chaser to your insurer is ready; the missing name lists come back with the bookings concerned and the message to the groups already drafted; and the rate differences are listed course by course, with the date each last changed. Over a peak-season week, that is half a day of desk work handed back.
What stays with operations, and why: cancelling a session, changing a rota, changing a price. All three touch visitors who have booked and instructors who have organised themselves — they are decisions, they carry a name, and they go out the minute you take them.
And I read what you have opened to me, station by station, every access logged and withdrawable on a word.
✎ Proposal · watch and chases to be configured — you set the thresholds and the hours
Fictional simulation — not a client result
What your conditions say, and I give her: the Adventure course is open from age 8, with a minimum height of 1.35 m, and 1.60 m with arms raised. Her son is 7: the Adventure course is not open to him.
What I offer instead, in the same message: the Discovery course, from age 6, with 9 places still free in the same slot. She leaves with a solution, not a refusal.
What I do not write: that he might move up to Adventure "if his height allows". Measuring happens at reception, by your team — announcing it as possible in writing creates an expectation an instructor will have to deny in front of the child.
What I have prepared for reception: her group's sheet, with the declared ages and the thresholds to check at the gate. access-conditions_reply-sent.pdfReply + alternative · thresholds to check on site
⛓ Source · course access conditions, availability for the slot
What the reception sheet carries: the declared age, the course booked, the thresholds of the course above, and a box for the actual measurement. Moving to another course stays a decision on the ground — the only one that accounts for what a form does not show.
What I can do if the instructor approves: adjust the booking, the price and the slot in two clicks, without them leaving the gate.
And an observation beyond this case: of 380 July bookings, 34 declare an age at a threshold. Nine led to a course change at reception, with the queue waiting behind.
I can prepare those cases the day before: the group sheet goes to the duty manager with the 3 or 4 borderline files, and the alternative already held as an option. Nothing is confirmed without the instructor — but the queue no longer waits while somebody hunts for a slot. borderline-bookings_july.pdf34 cases · 9 changes at reception
✎ Proposal · prepared the day before — the decision stays at the gate
Fictional simulation — not a client result
1 · Capacity. 80 people over a day is fine, but not all at once on the same course: your instantaneous capacity is 32 on Adventure and 40 on Discovery. That means two rotations, so a day plan rather than a slot.
2 · Supervision. Two simultaneous rotations need 4 instructors. On 26/09 three are rostered and one is off. Not blocking — but a question to settle before committing to a date.
· 3 · Catering. The enquiry mentions lunch on site. You have no catering; your two usual providers need 10 days' notice, which is met.
What I have prepared: the summary, real availability by rotation, and the three questions to put to the council before pricing — exact headcount, presence of minors, and coach arrival time. group-enquiry_80-people.pdf2 rotations · 4 instructors · 3 questions
⛓ Source · capacity by course, instructor roster, approved providers
Based on: 80 adult participants, two rotations, 4 instructors, lunch by a provider. Total €4,640 incl. tax.
What moves it, and by how much:
· Minors present — the supervision ratio changes and one more instructor is needed: + €280.
· Actual headcount of 65 rather than 80 — one rotation is enough: − €1,180, and the day becomes a half-day.
That is why the three questions come first. A quote of €4,640 sent today and corrected to €3,460 in eight days casts doubt on the first figure as much as the second.
What I suggest, and it does not keep them waiting: the quote goes today with the three questions in the body of the message, and a note that the amount is firm as soon as they are answered.
It is not sent. A quote commits the operator to a price and to a date. quote_works-council-80.pdf€4,640 · 2 costed variables
✎ Support · quote costed with its two variables — sending stays with you
Fictional simulation — not a client result
What Saturday carries: 62 bookings, 214 people, including 3 school groups and 11 bookings made less than 48 hours ago.
What your policy says, and I quote it rather than summarise it: free rescheduling up to 24 hours before; and when it is the operator that closes, the customer chooses between a full refund and a credit note valid for eighteen months. It is the second branch that applies here — the storm is forecast for 14.00, so less than 24 hours away: it is no longer for the customer to take the step, it is for you to offer it.
What Sunday can absorb, slot by slot: three free rotations, 148 places — enough to move 41 bookings, that is 142 people, to the time closest to the one they had booked. The 3 school groups are not among them: a coach and its supervisors do not move in twenty-four hours, and I took them out of the automatic offer so that you call them.
What is ready: the 62 messages, each with the Sunday slot that matches its own, the exact sentence of your policy, and the two other choices open in one click. Nothing goes out without you — a rescheduling announced and then belied by a clear spell costs more than the storm.
The next step I propose: that the decision be taken at 10.00 and not at 6.00, and I will tell you why in the next exchange. weather-rescheduling_62-bookings.pdf62 bookings · 214 people · 148 places on Sunday
⛓ Source · Saturday's bookings, published cancellation policy, Sunday availability
· 13 bookings — 46 people — took another slot within the fortnight, chosen by them from the list the message carried.
· 6 bookings — 19 people — took the eighteen-month credit note. The money stays with you, and it comes back with company: a credit note is rarely spent alone.
· 2 bookings — 7 people — asked for a refund, paid the next day without their having to chase it.
What that gives on the day's takings: of €4,494 booked, €4,347 stay with you — including €399 in credit notes to be spent within eighteen months — and €147 are refunded. A day closed for a storm used to cost the whole day, because nobody had the time to call sixty-two bookings on a Friday evening.
The figure I publish about myself: on the first episode, I offered the rescheduling on the 6.00 bulletin alone. By 11.00 the forecast had moved back three hours, and 8 of the 62 bookings could have been held on Saturday in the late afternoon — eight groups moved for nothing. I was relying on a single reading. I now compare the 6.00 and the 10.00 readings, and I only offer the rescheduling on the second; over the three following episodes, no rescheduling offered wrongly, and the message still goes out twenty hours before the slot.
The next step I propose: that the three lines of your cancellation policy appear in the booking confirmation, in place of the link to the general terms. Of the 21 bookings not moved, 14 people rang to ask what they were entitled to — it was written down, two clicks away. Tell me yes and the confirmation changes tonight.
✎ Support · outcomes of the 21 bookings, the day's takings, comparison of the two weather readings
Fictional simulation — not a client result
The enquiry: a holiday club, 24 children aged 9 to 11 and 3 supervisors accompanying without taking part, Wednesday 8 October on the Discovery course.
The point that had not yet been configured: your instantaneous capacity is counted in participants — 40 on the Discovery course — and your internal rules require one supervisor per eight minors. Nothing says whether a supervisor who does not climb takes up a capacity place, nor whether they count in the supervision ratio. I did not settle it on my own — and the quote is not waiting: it is priced under all three readings, and the slot is held on option until Friday.
Three ways of doing it. Count them as participants: 27 places out of 40, a comfortable margin, but you invoice three admissions to adults who stay at the foot of the trees. Do not count them at all: 24 places taken and three free supervisors, at the price of a supervision ratio your rules could not justify in an inspection. Outside capacity and outside invoicing, but counted in the supervision ratio, with a safety briefing like the participants: the ratio is held by adults actually present, and the capacity stays available for paying customers.
I recommend the third. It is the one that holds the internal rules without selling a place to someone who does not take one, and your name lists already distinguish participants from supervisors: the rule reads on what you already record.
You can also give me another one — for instance: supervisors free up to three, then counted as participants beyond that.
Shall I remember it for the next group enquiries? You had 19 of them this season with non-participating supervisors, 7 of which had their name list redone at reception. If you approve the rule, I will qualify the next ones this way without bringing them to you one by one, and I will give you the count every month. non-participating-supervisors_three-ways.pdf1 enquiry · 3 ways of doing it · 19 comparable cases
⛓ Sourced · holiday-club enquiry, internal rules, instantaneous capacities of both courses, 19 comparable groups this season
The rule, in one sentence: a supervisor who does not take part does not occupy a capacity place and is not invoiced; they count in the supervision ratio; they receive the safety briefing, and the name list carries the time they received it.
Why your correction matters more than it looks: a supervision ratio is proved by people present and informed, not by a headcount. The time recorded on the list is the only thing left six months later if someone asks you how the session was supervised.
What it changes today: the holiday club's quote went out at 16:10 — 24 participants invoiced, 3 supervisors in the ratio, remaining capacity 16 places on the slot, which you can sell.
What lets you go back on it: the rule is entered in your group qualification grid under its name, with its date, the operations manager who approved it and the enquiry that gave rise to it. You remove it with one line, and I go back to bringing you these enquiries one by one.
✎ Rule approved · group qualification grid, entry « non-participating supervisor », approved on 26/09 by the operations manager
Your case is not here? That is exactly what a 30-minute conversation is for. Discuss your project →
The stages of your AI agent project
Audit & scoping
30 minutes to target the use case with the best return.
Quote or direct sign-up
A catalogue offer is bought online; a specific need gets a costed quote.
Design
We design the agent and its guardrails.
Integration & testing
We connect your tools to the agent, which is itself hosted in France.
Rollout
Going live and training your team.
Operation
Continuous supervision and improvement.
Why AI matters to tourism & leisure — and why the sector hesitates
Visitors book online, at any hour, often from abroad, and compare within minutes. But the welcome stays human, seasonal and stretched at peak times: every missed call or unanswered email goes to a competitor.
! The issue
Tourism and leisure businesses are caught between demand that arrives continuously, in many languages and through many channels (telephone, email, forms, social media) and seasonal teams that cannot be everywhere. Yet most consumer AI tools amount to entrusting customer records, contact details, booking habits and payments to a third party, often hosted outside Europe and subject to the Cloud Act.
✓ Our answer
AI is only of interest to a tourism business if it is sovereign and confidential by design. Local inference or an isolated resource hosted in France, systematic human oversight, the decision reserved for your teams: the availability gained is never paid for in lost confidentiality. The aim is not to replace the human welcome, but to capture the enquiries that were being lost and give time back to the experience on site.
Confidentiality of customer data: sovereignty & compliance
A leisure business handles the contact details, habits and sometimes the payments of thousands of visitors. Here is how the architecture of our agents protects them.
Local inference
With the 100% Sovereign package, the agent runs on a machine belonging to your business: no customer data leaves the network, nothing passes through a cloud.
Hosting in France
Otherwise, with the Agility and Serenity packages, a dedicated, isolated resource hosted in France, under French law: data hosted in France; the AI model is called at its publisher, except with the Sovereign model option.
Reduced extraterritorial exposure
Exposure of customer data to the Cloud Act and FISA 702 is reduced by design; location alone does not guarantee immunity.
One isolated resource per organisation
No pooling of customer records: an environment strictly dedicated to your business.
Encryption & controlled access
Encryption in transit and at rest, role-based access (RBAC), strong authentication and logging.
AI Act: governed deployment
The agent carries out what you have authorised; no booking is committed without a clear rule; traceability and human oversight from end to end.
What depends on the architecture chosen These points are not general guarantees: they are settled deployment by deployment, in the quotation.
- The applicable location is that of the architecture set out in the quotation and verified before commissioning.
- Local execution is announced only for the configuration explicitly described and accepted in the quotation.
- The applicable isolation depends on the deployment mode set out in the quotation; no dedicated isolation is presumed.
- The encryption mechanisms in transit and at rest, their components and key management are those documented for the architecture chosen.
- Roles and permissions are configured and accepted for the identities and systems actually connected.
- The events logged, their content, their retention period and who may access them are defined for the deployment chosen.
How many enquiries can a business recover?
By answering every call and every message, day and night, a leisure business can aim for a sharp reduction in enquiries lost at peak times — that many bookings captured instead of going to a competitor.
Four guarantees that matter to a leisure business
Your questions, our answers
Can the AI agent really take bookings for me?
Can it answer foreign visitors in their own language?
Is my customers' data protected?
How does the agent help in high season?
Do we have to change our booking system?
Do you have to be a large organisation to equip yourself?
Does the agent state that it is an artificial intelligence?
How long does it take to deploy an agent?
Does the agent follow our Google Business Profile, Trustpilot and our social accounts?
Can the agent notify my customers by text message?
Other sectors in hospitality and service
Let us estimate the potential in your organisation
30 minutes to identify the use case with the best return — hosted in France, supervised, with no commitment.