We build Agents. You build the Future.
● Business offer — Hotels & restaurantsThe AI agent for hotels & restaurants: never miss a call, free up the floor
A phone ringing during the rush means a booking lost or a guest poorly welcomed. Your AI agent picks up 24/7, takes the bookings, answers everyday questions and chases no-shows — while your teams stay on the floor and in the kitchen. Hosted in France — on local inference or an isolated resource — your customers' data stays under control. The hotelier and the restaurateur keep the decision.
Updated on
Fictional simulation — not a client result
From now on, I pick up those calls, offer the free slots from your floor plan and confirm by text message — sensitive cases (private hire, severe allergy) are transferred to you.
⛓ Sourced · your booking system + the evening's floor plan
I am preparing the reminder sequence and the list of bookings to reconfirm — you approve before it goes out.
✎ Action · sequence ready for review — the floor manager approves
For an organisation established outside the European Union, the law of its own country applies; at its request, we put equivalent safeguards in place (human review before any action, a log of the criteria, information for the people concerned).
In a restaurant, a hotel or a restaurant group, a Blue Lemon Agent agent picks up the phone 24/7, takes and changes bookings, answers everyday questions (opening hours, menu, allergens, parking) and chases no-shows and unpaid bills. Data hosted in France; the AI model is called at its publisher, except with the Sovereign model option. With that option, your customers' contact details and habits are never exposed to a foreign service, architecture designed to reduce exposure to extraterritorial legislation, location alone not being enough to guarantee immunity. Your teams stay on the floor and in the kitchen, and every call turns into a cover. Live within a few weeks Your teams write to it from Microsoft Teams, Slack or their email, and your customers reach it on WhatsApp Business, your website chat, email — with no account to create and nothing to install. These connections are included in every plan, at no extra cost, within the number of connections set out in your agent's quote. VoIP telephony is not included: the voice channel is sold separately, as an option, carried by the voice agent for the telephone switchboard. It also picks up the reviews left on your Google Business Profile and on Trustpilot, along with the messages received on the venue's Facebook page and Instagram professional account, and drafts the replies. These platforms belong to third parties and their interfaces change without notice; you read before publication, and any access fees they charge are passed on at actual cost, with no margin, outside the subscription. Trustpilot cannot be ordered directly: that connection requires your own Trustpilot for Business account with access to the API module, your Business Unit ID and the matching rights; it is priced on quote, after a feasibility study, with Trustpilot's own costs at your charge.
Illustrative reference points describing our offer — to be confirmed by a pilot at your own establishment.
Indicative estimate, to be confirmed by a pilot on your real files (general terms of sale, article 4).
Three options, one agent
A reception and booking agent on your written channels, voice as an option, installed and operated for you. Choose according to how you work. Prices exclude VAT — annual subscription, the time it takes for the gains to settle in.
Setup + controlled subscription
- Installation, configuration and training for your teams
- Operation, human oversight, updates and support
- Hosting in France, a dedicated and isolated resource
All inclusive, no setup fee
- Setup included (installation, configuration, training)
- Operation, human oversight, updates and support
- Hosting in France, managed end to end
On site, you own it
- Hardware installed on your premises (you own it)
- French / European AI models run locally
- Secure remote maintenance (Pro support included)
The uses of AI in a hotel or a restaurant
Here are the capabilities included in the agent, then the neighbouring agents that can be added to it. The agent carries out by itself what you authorise it to do; you decide what it does on its own and what it submits to you.
Bookings & reception 24/7
Taking and changing bookings from your floor plan at any hour and confirming by text message — even during service. Answering the phone is sold separately, as an option, with the voice agent for the telephone switchboard.
Guest enquiries
Answering recurring questions instantly: opening hours, menu, allergens, parking, pets, access — on WhatsApp Business, your website chat or by email. VoIP telephony is not included: the voice channel is sold separately, as an option, carried by the voice agent for the telephone switchboard.
Events & groups
Qualifying private hire, conference and large-table enquiries, then scheduling the meeting with the manager.
AI customer support agent
Frequent questions, order tracking, level 1 issues: a sovereign AI agent, hosted in France, answering 24/7 and escalating to a person.
Available View the agent page →Need to go further?
These agents handle a different business process, with their own owner and their own price. They are added to this one.
Loyalty & CRM
Enriching the guest record (preferences, occasions), reaching out to regulars and running the offers — at the right moment, under your control.
Sales agent (meeting notes, follow-ups, CRM) from 307 € excl. VAT / month Sales & CRM →Recurring appointment scheduling assistant
Diary, reminders.
Recurring appointment scheduling assistant from 244 € excl. VAT / month Discover the agent →Logistics / round planning agent
Constraints, simple optimisation.
Logistics / round planning agent from 283 € excl. VAT / month Discover the agent →Booking management agent (hospitality)
Diary, confirmations.
Booking management agent (hospitality) from 279 € excl. VAT / month Discover the agent →Forecasting and planning
Footfall, demand for benefits, resource allocation.
Forecasting and planning from 395 € excl. VAT / month Discover the agent →AI knowledge base agent
The information exists in your company — but it is scattered across procedures, contracts, an intranet and the memory of a few people.
Document agent (FAQ, knowledge base) from 353 € excl. VAT / month Discover the agent →AI agent for debt collection
Late payments weigh directly on cash flow, and chasing is a task nobody enjoys — so it often gets put off, forgotten, or done clumsily.
Debt collection agent (multichannel sequences) from 307 € excl. VAT / month Discover the agent →IT helpdesk
A poorly qualified ticket queue costs twice: the technician who sorts it, and the user who waits.
Ticket management agent (IT helpdesk) from 302 € excl. VAT / month Discover the agent →In 30 minutes we identify the most relevant agent — without oversizing the project.
See the agent at work
5 everyday situations, taken from those that come up most often. Pick one: the exchange unfolds as it would in your organisation.
A scripted demonstration. These exchanges show how the agent behaves — its sources, its refusals, what it leaves to your teams. Nothing is sent from this page, no model is queried here, and the matters named are fictional. That is precisely what we promise your data. The behaviours shown here — monitoring, automation rules, routing and reminders — are configured with you during deployment, from your tools, your rules and your thresholds. The architecture points named in these exchanges — location, local execution, isolation, encryption, role-based access, logging — are not a guarantee attached to the demonstration: they are those of the architecture set out in your quotation, and verified before commissioning.
Fictional simulation — not a client result
· Three allergen sheets have not been reviewed since the supplier change of 12/06. Two of them cover dishes served every day.
· A table of 14 on Saturday evening has no deposit, although your rule requires one above 10 covers. Booked by phone on 28/07.
· Your pavement licence for the terrace expires in 19 days. Renewal goes through the town hall and is not instant.
· The children's menu price on your website no longer matches the one on the menu, since the change of 01/07. Six guests have mentioned it while booking. morning-watch_4-flags.pdf4 flags · deadline and covers
⛓ Source · recipe sheets, bookings, administrative deadlines, website and menu
What I established, by matching your orders against your sheets: since 12/06 the new supplier delivers a sauce base whose product sheet declares traces of nuts. The previous one did not. Three of your dishes use it.
What I have prepared: the three allergen sheets rewritten, the new line highlighted and both supplier compositions set side by side, line for line, with the date of the first delivery concerned.
Why the signature stays with the chef: an allergen sheet is a declaration by the establishment — it binds the restaurant towards the customer, and copying a supplier's composition would make the restaurant declare what the supplier asserts. The restaurant answers for it, so the restaurant signs it.
What I am missing, and only the chef knows: whether those three dishes still use that base, in what quantity, and whether there is contact with other preparations. Three answers, three signatures, and the sheets are current before lunch service. allergen-sheets_3-to-check.pdf3 dishes · supplier comparison
⛓ Source · supplier sheets before and after, orders since 12/06
Routing follows your organisation, and it takes account of service: allergens to the chef, and to nobody else; the deposit to the front-of-house manager; the terrace to the owner; the website price to whoever runs it. Nothing arrives between 11:30 and 14:30, or between 18:30 and 22:30 — a message during service is not read, it is lost.
With a chase: 24 h on allergens, because the dishes are served every day; 72 h on the rest. Then a weekly summary to the owner, Monday morning.
And I do not stop at the flag: whatever could be prepared is. The three allergen sheets are rewritten, the line to settle highlighted; the deposit chaser is drafted in the house's own tone, ready to send; the terrace file is complete down to the last document, with the deadline at the top; and the gaps between website and menu are listed dish by dish, eleven in all.
What is left to you comes down to three gestures, and they are signed for: an allergen sheet is a declaration by the establishment, a cancellation touches a customer who booked, a price change commits what you display. That is what means there is always somebody behind them — you approve between two services, and the gesture goes out within the minute.
And I read what you have opened to me, station by station, every access logged and withdrawable on a word: nothing leaves the house.
✎ Proposal · watch and chases to be configured — you set the thresholds and the hours
Fictional simulation — not a client result
The risotto is one of the three dishes affected by the sauce base change of 12/06. Its allergen sheet is dated 04/03 and describes the previous composition. Answering "no" from that sheet would be accurate as to the document and false as to the plate.
What I do instead, right now:
· I pass the call to the front-of-house manager marked "allergen question — sheet out of date", so that nobody answers from memory.
· I give them the three dishes on the menu whose sheet is certain and nut-free, so there is an alternative to offer within the second.
· I log the call, with the time, in the allergen enquiries record.
An answer in ten seconds beats a correct answer in two minutes — except on this question. dishes-with-certain-sheets.pdfToday's menu · sheets dated
⛓ Source · sheet of 04/03, supplier change of 12/06
What I do with that answer: I record it, with the time, the person and the dish. If the question comes back tomorrow it will not start from nothing — but it will not excuse updating the sheet either.
What remains open: the chef answered on the risotto. The other two affected dishes have not been settled.
A proposal, if you approve it: whenever a supplier changes on an ingredient, the sheet of every dish using it moves to "recheck required" — visible front of house, not only in the kitchen. While it is, the question goes to the chef instead of being answered in the dining room.
This is not a block: service continues, the dish sells. It is one more word on a screen, and it costs nothing until the day it earns its keep once.
And a weekly summary to the owner: how many allergen questions came in, how many were answered from a current sheet, how many went to the chef.
✎ Proposal · "recheck required" marking — the answer stays with the kitchen
Fictional simulation — not a client result
1 · 17/09 is already 62% booked. 28 covers are reserved that evening, including two tables of 8 confirmed with a deposit. Hiring the place out means moving or cancelling them — that is not a diary decision, it is a commercial one, and two of those guests come every month.
2 · The format asked for is not the one in your rate card. The company wants a standing reception; your private-hire rate is built on a seated menu. The two share neither food cost nor staffing need.
What I have prepared: the enquiry summary, the state of that evening's bookings, and a recall of your three comparable events last year — with the service hours they actually took.
This case had not been configured yet — your rate card is built on a seated menu, it does not carry a standing dinner reception —, so I have not priced it on my own. Three ways of doing it. Take the seated-menu rate and adjust it to the food cost recorded: the answer goes out tonight, but it under-charges the staffing, heavier on a standing format. Build the price on your three comparable private hires: the price matches the costs you actually incurred, in exchange for half an hour to settle with you the service hours retained. Quote a range now and close it after a walk-through of the format: the company has an answer today, and the final price stays yours. I recommend the second: it is the only one built on what this format really cost in your house, and you have three comparable events in the diary. You can also give me another rule — a per-head package above 40 covers, for instance. Shall I keep it for the next enquiries? You have had eleven private hires since January, four of them on a format the rate card does not carry; if you approve a rule, I price the next ones and give you the count each month. private-hire-enquiry_17-09.pdf45 people · 28 covers already booked
⛓ Source · bookings diary, private-hire rate card, 3 comparable events
For all three I have the revenue, the food cost and the service hours booked. For the third, the agency-staff hours are not attached to the event: they sit in the month's total. The margin shown is therefore overstated by an amount nobody knows.
What the other two show: a midweek hire fills a quiet evening, and a hire on a Thursday in September displaces guests who would have come anyway. Those are not the same 45 covers.
What I do not calculate: what the two tables of 8 you would have to move are worth over a year. That depends on what you know about them, not on what the diary says.
An observation that goes beyond this enquiry: of eleven events since January, seven have no agency hours attached. I can request the attachment at the close of each event — to the front-of-house manager, chased at 72 h. Without it, the profitability of your private hires is an estimate, not a measurement. comparable-events_3.pdf3 events · 1 margin unmeasurable
✎ Support · 2 margins measured, 1 unmeasurable — the price stays to be built
Fictional simulation — not a client result
· Review 1 — a 40-minute wait on Saturday at 8 pm. Checkable: the diary shows 96 covers served that evening against an average of 74, and two cancellations in the kitchen. Reply drafted, acknowledging the wait without inventing an excuse.
· Review 2 — cold food. Nothing in the diary confirms or contradicts it. Reply drafted, plain, offering to make contact.
· Review 3 — names a member of your team. I do not reply to it. A public reply mentioning a member of staff, even in their defence, exposes them further. And there is a fact to check first: the person named was not working that evening.
Neither reply is published. A review is answered once, in public, under the establishment's name. reviews_2-replies-drafted.pdf3 reviews · 1 unanswered, reason given
⛓ Source · online reviews, bookings diary, staff rota
Replying publicly "that person was not working that evening" names the employee a second time, turns a review few people read into an exchange everybody reads, and invites a response — the author will insist they saw somebody.
What actually deals with the problem: reporting it to the platform, on the ground that exists and holds — a review targeting an identifiable individual. The report is written, with the dated screenshot, that evening's rota and the ground ticked.
What is left to you: submitting it. A report binds the establishment and carries its name — which is exactly what gives it weight with the platform, and why it is read before it goes. Two minutes, and it is filed.
And an observation: your last three bad reviews all concern Saturday evening service, and all three evenings exceeded 90 covers. This is not a review problem, it is a threshold. I can flag every service that passes that threshold, the same evening, with the covers and the staff on — so the question comes up before the reviews, not after. platform-report_review-3.pdfDated screenshot · rota for the evening
✎ Action · report prepared · submission stays with the owner
Fictional simulation — not a client result
The request: Saturday 8:30 pm, 9 adults and 2 children under three, same family. Two high chairs requested.
The point that had not yet been configured: your rule provides for a deposit above 10 covers. It does not say whether a child under three counts as a cover — they occupy a seat, they do not consume a menu. Depending on the reading, this table is 9 or 11.
Three ways of doing it. Count the people seated: 11, so a deposit; the most protective reading, but it asks a family for a deposit on two children's menus it will not pay for. Count the billable covers: 9, so no deposit; simple to explain on the phone, but it is the table of 11 that ties up the room if it does not come. Count the seats occupied to trigger the deposit, and calculate it on the billable covers alone: the deposit exists, and it stays proportionate to what is sold.
I recommend the third. It is the seat that costs and the menu that is paid for — the two are not counted together, and your booking book already records high chairs separately: the rule reads without adding anything to the booking process.
You can also give me another one — for instance: no deposit below 12 seats when the children are from the same family, and a phone call the day before instead.
Shall I remember it for the next ones? You took 27 bookings of 9 to 12 people with children in twelve months, and 6 did not come without letting you know. If you approve the rule, I will apply it at booking without bringing it to you every time, and I will give you the count every month. deposit-table-with-children_three-ways.pdf1 booking · 3 ways of doing it · 27 comparable cases
⛓ Sourced · today's booking, the house deposit rule, booking book over twelve months
The rule, in one sentence: seats occupied trigger the deposit above 10; the deposit is calculated on the billable covers; it is requested by message with the detail of what is counted, never on the phone during service.
What I saw in the booking book, and it is worth more than today's case: 14 of those 27 bookings were taken without a reachable phone number — an incomplete number, or a company switchboard. And 5 of the 6 no-shows are among those 14.
What it is worth, with your own average spend: those 6 absences represent 58 covers; at €34 average spend, €1,972 over twelve months. A reachable number asked for at booking — a field in your book, already there and left empty — allows the day-before call, which is what makes the table come or free up in time.
The decision is yours: it is your booking process, and refusing a booking for want of a number is a commercial choice I do not make. What I can do is flag every group booking without a reachable number, on the day it is taken.
What lets you go back on today's rule: it is entered under its name in your booking book, with its date and the booking that gave rise to it. You remove it with one line, and I go back to bringing you these tables one by one.
✎ Rule approved and proposal · booking book, 27 tables of 9 to 12 with children, 6 no-shows, house average spend
Your case is not here? That is exactly what a 30-minute conversation is for. Discuss your project →
The stages of your AI agent project
Audit & scoping
30 minutes to target the use case with the best return.
Quote or direct sign-up
A catalogue offer is bought online; a specific need gets a costed quote.
Design
We design the agent and its guardrails.
Integration & testing
We connect your tools to the agent, which is itself hosted in France.
Rollout
Going live and training your team.
Operation
Continuous supervision and improvement.
Why AI matters to hotels and restaurants — and why they hesitate
Guests book and ask their questions at any hour, often by phone. But staff are busy on the floor, in the kitchen or at reception — and the shortage of labour makes every missed call all the more costly.
! The issue
The establishment is caught between guests who want an immediate answer at any hour, and teams already stretched by service. Every unanswered call is a lost booking or a negative review in the making. Yet most consumer AI solutions amount to entrusting your customers' contact details, habits and preferences to a third party, often hosted outside Europe and subject to the Cloud Act.
✓ Our answer
AI is only of interest to an establishment if it is sovereign and reliable by design. Local inference or an isolated resource hosted in France, human oversight, decisions reserved to the team: the time saved at reception is never paid for in lost confidentiality or a badly treated guest. The aim is not to dehumanise the welcome, but to make sure a call never rings out again.
Your customers' data: sovereignty & compliance
A hotel or a restaurant collects contact details, preferences and sometimes sensitive data (allergies, private events). Here is how the architecture of our agents protects them.
Local inference
With the 100% Sovereign package, the agent runs on a machine at the establishment: no customer data leaves the network, nothing passes through a cloud.
Hosting in France
Otherwise, with the Agility and Serenity packages, a dedicated, isolated resource hosted in France, under French law: data hosted in France; the AI model is called at its publisher, except with the Sovereign model option.
Reduced extraterritorial exposure
Customer files: architecture designed to reduce exposure to extraterritorial legislation, location alone not being enough to guarantee immunity.
One isolated resource per establishment
No pooling of customer files: an environment strictly dedicated to your hotel or your restaurant.
Encryption & controlled access
Encryption in transit and at rest, role-based access (RBAC), strong authentication and logging.
AI Act: governed deployment
The agent carries out what you have authorised; no sensitive decision automated; traceability and human oversight from end to end.
What depends on the architecture chosen These points are not general guarantees: they are settled deployment by deployment, in the quotation.
- The applicable location is that of the architecture set out in the quotation and verified before commissioning.
- Local execution is announced only for the configuration explicitly described and accepted in the quotation.
- The applicable isolation depends on the deployment mode set out in the quotation; no dedicated isolation is presumed.
- The encryption mechanisms in transit and at rest, their components and key management are those documented for the architecture chosen.
- Roles and permissions are configured and accepted for the identities and systems actually connected.
- The events logged, their content, their retention period and who may access them are defined for the deployment chosen.
How many calls and covers can an establishment win back?
By picking up at any hour and systematically chasing bookings, an establishment can aim for a clear drop in missed calls and in the no-show rate — that is, covers and room nights won back.
Four guarantees that matter to an establishment
Your questions, our answers
Can the agent really take bookings during the rush?
Is my guests' contact data protected?
Will the agent dehumanise the welcome my guests get?
Can it cut no-shows and unpaid bills?
Do we have to change booking or till software?
Do you have to be a large group to equip yourself?
Does the agent state that it is an artificial intelligence?
How long does it take to deploy an agent?
Which tools can people use to talk to the agent?
Does the agent follow our Google and Trustpilot reviews, and our social accounts?
Can the agent notify my customers by text message?
Other sectors where reception and customer relations count
Let us estimate the potential in your organisation
30 minutes to identify the use case with the best return — hosted in France, supervised, with no commitment.