An orchestration agent, scoped with you before it is priced. This agent coordinates several specialised agents. Its orchestration follows your actual workflows — which is why it is scoped with you rather than bought off the shelf. We establish the scope together, then the quotation commits it. The journeys described below form the scope that this review refines and the quotation commits. The specialised agents it coordinates can be ordered today. Request a quote

● Business offer — Hotels & restaurants

The AI agent for hotels & restaurants: never miss a call, free up the floor

A phone ringing during the rush means a booking lost or a guest poorly welcomed. Your AI agent picks up 24/7, takes the bookings, answers everyday questions and chases no-shows — while your teams stay on the floor and in the kitchen. Hosted in France — on local inference or an isolated resource — your customers' data stays under control. The hotelier and the restaurateur keep the decision.

Free audit (15 min) → See the prices

Hosted in France Reception & bookings 24/7 GDPR & AI Act: governed deployment Human oversight

Updated on 07/09/2026

Deployed in a few weeks

Reception & bookings assistant · hosted in France

We missed 14 calls last night during service. How many covers lost, and what can the agent take on for us?

14 missed calls analysed. 9 were asking for a booking (roughly 26 potential covers), 3 asked about opening hours and the children's menu, 2 wanted to change a booking.
From now on, I pick up those calls, offer the free slots from your floor plan and confirm by text message — sensitive cases (private hire, severe allergy) are transferred to you.
⛓ Sourced · your booking system + the evening's floor plan

On group bookings, we get a lot of no-shows at weekends. Can you help?

Yes. Over the last 8 weeks, the no-show rate for tables of 6 or more on Saturdays is around 22%. Recommendation: an automatic day-before text message reminder with one-click confirmation, and a follow-up on unconfirmed tables the same morning.
I am preparing the reminder sequence and the list of bookings to reconfirm — you approve before it goes out.
✎ Action · sequence ready for review — the floor manager approves

Local inference · no data outside the EU

Data hosted in France

Sovereign by designLocal inference or hosting in France

GDPR & AI Act: governed deploymentTraceability & human oversight

TurnkeyDesigned, installed and operated for you

The establishment decidesThe agent assists, never approves alone

✦ In brief

In a restaurant, a hotel or a restaurant group, a Blue Lemon Agent agent picks up the phone 24/7, takes and changes bookings, answers everyday questions (opening hours, menu, allergens, parking) and chases no-shows and unpaid bills. It runs on local inference or is hosted in France: your customers' contact details and habits are never exposed to a foreign service, architecture designed to reduce exposure to extraterritorial legislation, location alone not being enough to guarantee immunity. Your teams stay on the floor and in the kitchen, and every call turns into a cover. Live within a few weeks Your teams write to it from Microsoft Teams, Slack or their email, and your customers reach it on WhatsApp Business, your website chat, email or VoIP telephony — with no account to create and nothing to install. These connections are included in every plan, at no extra cost, within the number of connections your level includes. It also picks up the reviews left on your Google Business Profile and on Trustpilot, along with the messages received on the venue's Facebook page and Instagram professional account, and drafts the replies. These platforms belong to third parties and their interfaces change without notice; you read before publication, and any access fees they charge are passed on at actual cost, with no margin, outside the subscription. Trustpilot cannot be ordered directly: that connection requires your own Trustpilot for Business account with access to the API module, your Business Unit ID and the matching rights; it is priced on quote, after a feasibility study, with Trustpilot's own costs at your charge.

15 missed calls → 0 lost

calls answered during the rush (illustrative)

100%

hosted in France in the target architecture

transfer outside the EU in the target architecture

uses ready to deploy for the establishment

Illustrative reference points describing our offer — to be confirmed by a pilot at your own establishment.

The context

Why AI matters to hotels and restaurants — and why they hesitate

Guests book and ask their questions at any hour, often by phone. But staff are busy on the floor, in the kitchen or at reception — and the shortage of labour makes every missed call all the more costly.

! The issue

The establishment is caught between guests who want an immediate answer at any hour, and teams already stretched by service. Every unanswered call is a lost booking or a negative review in the making. Yet most consumer AI solutions amount to entrusting your customers' contact details, habits and preferences to a third party, often hosted outside Europe and subject to the Cloud Act.

✓ Our answer

AI is only of interest to an establishment if it is sovereign and reliable by design. Local inference or an isolated resource hosted in France, human oversight, decisions reserved to the team: the time saved at reception is never paid for in lost confidentiality or a badly treated guest. The aim is not to dehumanise the welcome, but to make sure a call never rings out again.

The decisive point

Your customers' data: sovereignty & compliance

A hotel or a restaurant collects contact details, preferences and sometimes sensitive data (allergies, private events). Here is how the architecture of our agents protects them.

Local inference

The agent can run on a machine at the establishment: no customer data leaves the network, nothing passes through a cloud.

Hosting in France

Otherwise, a dedicated and isolated resource, hosted in France under French law — your customer files: processing and access within the European Union targeted by the architecture.

Reduced extraterritorial exposure

Customer files: architecture designed to reduce exposure to extraterritorial legislation, location alone not being enough to guarantee immunity.

One isolated resource per establishment

No pooling of customer files: an environment strictly dedicated to your hotel or your restaurant.

Encryption & controlled access

Encryption in transit and at rest, role-based access (RBAC), strong authentication and logging.

AI Act: governed deployment

An agent strictly in support; no sensitive decision automated; traceability and human oversight from end to end.

What depends on the architecture chosen These points are not general guarantees: they are settled deployment by deployment, in the quotation.

The applicable location is that of the architecture set out in the quotation and verified before commissioning.
Local execution is announced only for the configuration explicitly described and accepted in the quotation.
The applicable isolation depends on the deployment mode set out in the quotation; no dedicated isolation is presumed.
The encryption mechanisms in transit and at rest, their components and key management are those documented for the architecture chosen.
Roles and permissions are configured and accepted for the identities and systems actually connected.
The events logged, their content, their retention period and who may access them are defined for the deployment chosen.

For the most sensitive data, SecNumCloud and HDS options are available depending on your requirements. A single architecture is designed to answer both the GDPR and extraterritorial exposure. Designed for deployment in line with the GDPR and the AI Act, after the processing, roles and context-specific risks have been assessed.

Demonstration

See the agent at work

4 real situations, taken from those that come up most often. Pick one: the exchange unfolds as it would in your organisation.

A scripted demonstration. These exchanges show how the agent behaves — its sources, its refusals, what it leaves to your teams. Nothing is sent from this page, no model is queried here, and the matters named are fictional. That is precisely what we promise your data.
The behaviours shown here — monitoring, automation rules, routing and reminders — are configured with you during deployment, from your tools, your rules and your thresholds.
The architecture points named in these exchanges — location, local execution, isolation, encryption, role-based access, logging — are not a guarantee attached to the demonstration: they are those of the architecture set out in your quotation, and verified before commissioning.

Reception & bookings assistant · hosted in France

Four flags this morning, with no request from you.
· Three allergen sheets have not been reviewed since the supplier change of 12/06. Two of them cover dishes served every day.
· A table of 14 on Saturday evening has no deposit, although your rule requires one above 10 covers. Booked by phone on 28/07.
· Your pavement licence for the terrace expires in 19 days. Renewal goes through the town hall and is not instant.
· The children's menu price on your website no longer matches the one on the menu, since the change of 01/07. Six guests have mentioned it while booking. morning-watch_4-flags.pdf4 flags · deadline and covers
⛓ Source · recipe sheets, bookings, administrative deadlines, website and menu

The allergen sheets — can you update them yourself?

No. I can tell you exactly what changed, and hand you the three sheets ready to sign.
What I established, by matching your orders against your sheets: since 12/06 the new supplier delivers a sauce base whose product sheet declares traces of nuts. The previous one did not. Three of your dishes use it.
What I have prepared: the three allergen sheets rewritten, the new line highlighted and both supplier compositions set side by side, line for line, with the date of the first delivery concerned.
Why the signature stays with the chef: an allergen sheet is a declaration by the establishment — it binds the restaurant towards the customer, and copying a supplier's composition would make the restaurant declare what the supplier asserts. The restaurant answers for it, so the restaurant signs it.
What I am missing, and only the chef knows: whether those three dishes still use that base, in what quantity, and whether there is contact with other preparations. Three answers, three signatures, and the sheets are current before lunch service. allergen-sheets_3-to-check.pdf3 dishes · supplier comparison
⛓ Source · supplier sheets before and after, orders since 12/06

How did you spot all that? And who do you tell?

I watch, continuously, what you have opened to me: your recipe sheets and their dates, your supplier orders, the bookings diary and your deposit rules, your administrative deadlines, and what your website shows against your menu. A supplier changing, a booking outside the rule, a licence approaching, two prices diverging — I say so, I do not wait to be asked.
Routing follows your organisation, and it takes account of service: allergens to the chef, and to nobody else; the deposit to the front-of-house manager; the terrace to the owner; the website price to whoever runs it. Nothing arrives between 11:30 and 14:30, or between 18:30 and 22:30 — a message during service is not read, it is lost.
With a chase: 24 h on allergens, because the dishes are served every day; 72 h on the rest. Then a weekly summary to the owner, Monday morning.

And I do not stop at the flag: whatever could be prepared is. The three allergen sheets are rewritten, the line to settle highlighted; the deposit chaser is drafted in the house's own tone, ready to send; the terrace file is complete down to the last document, with the deadline at the top; and the gaps between website and menu are listed dish by dish, eleven in all.
What is left to you comes down to three gestures, and they are signed for: an allergen sheet is a declaration by the establishment, a cancellation touches a customer who booked, a price change commits what you display. That is what means there is always somebody behind them — you approve between two services, and the gesture goes out within the minute.
And I read what you have opened to me, station by station, every access logged and withdrawable on a word: nothing leaves the house.
✎ Proposal · watch and chases to be configured — you set the thresholds and the hours

A guest on the phone asks whether the risotto contains nuts. Answer her, we are in the middle of service.

I do not answer that question, and I will tell you why in one sentence: this dish's sheet is out of date.
The risotto is one of the three dishes affected by the sauce base change of 12/06. Its allergen sheet is dated 04/03 and describes the previous composition. Answering "no" from that sheet would be accurate as to the document and false as to the plate.
What I do instead, right now:
· I pass the call to the front-of-house manager marked "allergen question — sheet out of date", so that nobody answers from memory.
· I give them the three dishes on the menu whose sheet is certain and nut-free, so there is an alternative to offer within the second.
· I log the call, with the time, in the allergen enquiries record.
An answer in ten seconds beats a correct answer in two minutes — except on this question. dishes-with-certain-sheets.pdfToday's menu · sheets dated
⛓ Source · sheet of 04/03, supplier change of 12/06

The chef says there are none. Can we say no?

Then yes — and it is the chef who has just answered, not me. The distinction is not rhetorical: the answer comes from the kitchen, and it holds because it comes from there.
What I do with that answer: I record it, with the time, the person and the dish. If the question comes back tomorrow it will not start from nothing — but it will not excuse updating the sheet either.
What remains open: the chef answered on the risotto. The other two affected dishes have not been settled.

A proposal, if you approve it: whenever a supplier changes on an ingredient, the sheet of every dish using it moves to "recheck required" — visible front of house, not only in the kitchen. While it is, the question goes to the chef instead of being answered in the dining room.
This is not a block: service continues, the dish sells. It is one more word on a screen, and it costs nothing until the day it earns its keep once.
And a weekly summary to the owner: how many allergen questions came in, how many were answered from a current sheet, how many went to the chef.
✎ Proposal · "recheck required" marking — the answer stays with the kitchen

A company wants to hire the whole place for 45 people on Thursday 17/09 in the evening. Qualify it and reply.

Enquiry qualified, and two things will stop you before the price.
1 · 17/09 is already 62% booked. 28 covers are reserved that evening, including two tables of 8 confirmed with a deposit. Hiring the place out means moving or cancelling them — that is not a diary decision, it is a commercial one, and two of those guests come every month.
2 · The format asked for is not the one in your rate card. The company wants a standing reception; your private-hire rate is built on a seated menu. The two share neither food cost nor staffing need.
What I have prepared: the enquiry summary, the state of that evening's bookings, and a recall of your three comparable events last year — with the service hours they actually took.
What I have not done: price it. A private-hire price for a format your rate card does not cover is built, not calculated. private-hire-enquiry_17-09.pdf45 people · 28 covers already booked
⛓ Source · bookings diary, private-hire rate card, 3 comparable events

The three comparable events — were they profitable?

Two were. The third, I cannot say, and that is instructive.
For all three I have the revenue, the food cost and the service hours booked. For the third, the agency-staff hours are not attached to the event: they sit in the month's total. The margin shown is therefore overstated by an amount nobody knows.
What the other two show: a midweek hire fills a quiet evening, and a hire on a Thursday in September displaces guests who would have come anyway. Those are not the same 45 covers.
What I do not calculate: what the two tables of 8 you would have to move are worth over a year. That depends on what you know about them, not on what the diary says.

An observation that goes beyond this enquiry: of eleven events since January, seven have no agency hours attached. I can request the attachment at the close of each event — to the front-of-house manager, chased at 72 h. Without it, the profitability of your private hires is an estimate, not a measurement. comparable-events_3.pdf3 events · 1 margin unmeasurable
✎ Support · 2 margins measured, 1 unmeasurable — the price stays to be built

We got three bad reviews over the weekend. Reply to them.

Three reviews, three different situations. I have drafted two replies and not the third.
· Review 1 — a 40-minute wait on Saturday at 8 pm. Checkable: the diary shows 96 covers served that evening against an average of 74, and two cancellations in the kitchen. Reply drafted, acknowledging the wait without inventing an excuse.
· Review 2 — cold food. Nothing in the diary confirms or contradicts it. Reply drafted, plain, offering to make contact.
· Review 3 — names a member of your team. I do not reply to it. A public reply mentioning a member of staff, even in their defence, exposes them further. And there is a fact to check first: the person named was not working that evening.
Neither reply is published. A review is answered once, in public, under the establishment's name. reviews_2-replies-drafted.pdf3 reviews · 1 unanswered, reason given
⛓ Source · online reviews, bookings diary, staff rota

For the third, can we at least say the person was not there?

That would be accurate, and it would be a bad idea.
Replying publicly "that person was not working that evening" names the employee a second time, turns a review few people read into an exchange everybody reads, and invites a response — the author will insist they saw somebody.
What actually deals with the problem: reporting it to the platform, on the ground that exists and holds — a review targeting an identifiable individual. The report is written, with the dated screenshot, that evening's rota and the ground ticked.
What is left to you: submitting it. A report binds the establishment and carries its name — which is exactly what gives it weight with the platform, and why it is read before it goes. Two minutes, and it is filed.

And an observation: your last three bad reviews all concern Saturday evening service, and all three evenings exceeded 90 covers. This is not a review problem, it is a threshold. I can flag every service that passes that threshold, the same evening, with the covers and the staff on — so the question comes up before the reviews, not after. platform-report_review-3.pdfDated screenshot · rota for the evening
✎ Action · report prepared · submission stays with the owner

Local inference · no data outside the EU

Your case is not here? That is exactly what a 15-minute conversation is for. Book the free audit →

Use cases

The uses of AI in a hotel or a restaurant

Each use corresponds to an agent we deploy. All of them work in support, subject to your approval.

Included in your agent The 3 capabilities essential to this promise are included, at no extra cost.

Bookings & reception 24/7

A voice agent picks up at any hour, takes and changes bookings from your floor plan and confirms by text message — even during service.

Guest enquiries

Answering recurring questions instantly: opening hours, menu, allergens, parking, pets, access — on WhatsApp Business, your website chat, by email or through your VoIP telephony.

Events & groups

Qualifying private hire, conference and large-table enquiries, then scheduling the meeting with the manager.

Controls and safeguards These 3 controls are built into the agent: they frame what it does, whatever plan you pick. They are not chosen and are not added to your order.

Human oversight, costs, quality, incidents and safe stop Hand over incidents and complex requests with their full context Handle languages and accessibility according to the customers actually served

What the agent must be connected to This connection is required for the agent to work. It concerns your information system and is scoped during the audit.

Handoff contracts, least-privilege permissions and shared context

Other needs our agents cover Each card says where the matching agent stands: available, on quote, or still being architected.

Client accounting support agent (practice)

Base, multi-client.

On quote View the agent page →

AI customer support agent

Frequent questions, order tracking, level 1 issues: a sovereign AI agent, hosted in France, answering 24/7 and escalating to a person.

On quote View the agent page →

Need to go further?

These agents handle a different business process, with their own owner and their own price. They are added to this one.

Loyalty & CRM

Enriching the guest record (preferences, occasions), reaching out to regulars and running the offers — at the right moment, under your control.

Sales agent (meeting notes, follow-ups, CRM) from 592 € excl. VAT / month Sales & CRM →

Recurring appointment scheduling assistant

Diary, reminders.

Recurring appointment scheduling assistant from 474 € excl. VAT / month Discover the agent →

Logistics / round planning agent

Constraints, simple optimisation.

Logistics / round planning agent from 543 € excl. VAT / month Discover the agent →

Booking management agent (hospitality)

Diary, confirmations.

Booking management agent (hospitality) from 544 € excl. VAT / month Discover the agent →

Forecasting and planning

Footfall, demand for benefits, resource allocation.

Forecasting and planning from 770 € excl. VAT / month Discover the agent →

AI knowledge base agent

The information exists in your company — but it is scattered across procedures, contracts, an intranet and the memory of a few people.

Document agent (FAQ, knowledge base) from 678 € excl. VAT / month Discover the agent →

AI agent for debt collection

Late payments weigh directly on cash flow, and chasing is a task nobody enjoys — so it often gets put off, forgotten, or done clumsily.

Debt collection agent (multichannel sequences) from 587 € excl. VAT / month Discover the agent →

IT helpdesk

A poorly qualified ticket queue costs twice: the technician who sorts it, and the user who waits.

Ticket management agent (IT helpdesk) from 582 € excl. VAT / month Discover the agent →

Does your need fall outside this?

In 15 minutes we identify the most relevant agent — without oversizing the project.

Book the free audit → Build your agent

The gain

How many calls and covers can an establishment win back?

By picking up at any hour and systematically chasing bookings, an establishment can aim for a clear drop in missed calls and in the no-show rate — that is, covers and room nights won back.

Booking calls unanswered during service

Today · around 15 an evening

Prepared by the agent, to approve

Reconfirming group tables before service

Today · done by hand

Automatic

Answering a recurring customer question

Today · done by hand

Instant

Qualitative, non-contractual comparison: the proportions shown illustrate the shift of the work towards review, they represent no measurement. Every output of the agent is reviewed and approved by a competent person.

How it works

The stages of your AI agent project

Audit & scoping

15 minutes to target the use case with the best return.

Quote or direct sign-up

A catalogue offer is bought online; a specific need gets a costed quote.

Design

We design the agent and its guardrails.

Integration & testing

We connect your tools to the agent, which is itself hosted in France.

Rollout

Going live and training your team.

Operation

Continuous supervision and improvement.

Pricing

Three options, one agent

A reception and booking agent (voice and written), installed and operated for you. Choose according to how you work. Prices exclude VAT — annual subscription, the time it takes for the gains to settle in.

This agent is priced with you, not online. We are adjusting its scope at the moment, and online subscription stays closed while we do. Tell us what you need: we will come back to you with a price. Request a quote

See the full price list →

Estimate my gains in 1 minute →

Our commitment

Four guarantees that matter to an establishment

Customer files never leave the establishmentLocal inference or an isolated resource hosted in France; no data entrusted to a foreign third party.

Data in France, under French lawAs regards customer files: hosting in France under French law, architecture designed to reduce exposure to extraterritorial legislation, location alone not being enough to guarantee immunity.

The establishment keeps the decisionThe agent takes the calls and prepares the follow-ups; sensitive cases are transferred to a person, never settled alone.

Human oversight & traceabilityBookings & reception 24/7: monitoring, updates and logging, compliant with the requirements of the AI Act.

Going further

Related resources

AI agents for business →Our full offer Sovereign AI hosted in France →Our confidentiality commitment Voice switchboard →Bookings and reception 24/7

Frequently asked questions

Your questions, our answers

Can the agent really take bookings during the rush?

Yes. That is precisely when the phone rings out. The voice agent picks up 24/7, offers the free slots from your floor plan, takes and changes bookings and confirms by text message. Sensitive cases — private hire, severe allergy, unusual request — are transferred to a member of the team.

Is my guests' contact data protected?

Yes. Customer files, preferences and booking histories are personal data: our agents run locally at the establishment or are hosted in France, with the deployment objective of processing and access operated within the European Union and an architecture designed to reduce exposure to extraterritorial legislation, location alone not being enough to guarantee immunity.

Will the agent dehumanise the welcome my guests get?

No, the opposite. By taking the calls your teams cannot pick up during service, it avoids unanswered rings and frustrated guests. Your teams stay available for the welcome on the floor and for the requests that deserve a human exchange.

Can it cut no-shows and unpaid bills?

Yes. The agent sends automatic reminders with one-click confirmation, chases unconfirmed tables or bookings and can recover deposits or group invoices in multichannel sequences — all subject to your approval.

Do we have to change booking or till software?

No. The agent connects to your existing tools (booking software, hotel property management system, till, floor plan) and complements them, without imposing a migration. We adapt the integration to your environment.

Do you have to be a large group to equip yourself?

No. The offer suits an independent restaurant just as well as a hotel or a multi-site group.

Does the agent state that it is an artificial intelligence?

Yes, from the very first interaction, and this is not a configuration option: since 2 August 2026, Article 50(1) of the European AI Regulation requires that any person interacting with an AI system be informed, unless this is obvious. The announcement is built into the greeting, in the other party’s language, and they can ask for a human at any time.

How long does it take to deploy an agent?

A few weeks as a rule, after a free 15-minute audit that identifies the use case with the best return, then a phase of design, integration and testing before going live and training your teams.

Which tools can people use to talk to the agent?

The ones you already use. Internally, your teams write to it from Microsoft Teams, Slack or by email, just as they would to a colleague: nothing to install, nothing to learn. On the customer side, the agent answers on WhatsApp Business, your website chat, email and VoIP telephony — your customers reach you where they already write, with no account to create. You keep control from a web dashboard. These connectors rely on open standards, including the MCP protocol; they are included in every plan, at no extra cost, within the number of connections your level includes, and the catalogue grows at no extra cost. Only the fees charged by the platforms themselves — WhatsApp Business bills per conversation, and the gateway bills the text messages sent — are passed on at actual cost, with no margin, outside the subscription.

Does the agent follow our Google and Trustpilot reviews, and our social accounts?

Yes, whenever it makes sense for you. The agent picks up the reviews left on your Google Business Profile — the one that shows up when someone searches for your name — and on Trustpilot, along with the comments and messages received on the venue's Facebook page and Instagram professional account. It flags what has just been posted, ranks it by urgency and drafts a reply in your house's voice. A review left the same evening weighs on the next day's bookings: the alert comes through quickly, and the reply goes out once you have read it. Two things need saying plainly. These are third-party platforms: they belong to others, their interfaces and their rules change without notice, and the connection follows those changes. And publishing in your name stays under your control: the agent prepares and proposes, and you decide what goes live. Some of these platforms charge for their own access: those fees are passed on to you at actual cost, with no margin, outside the subscription. The exact set of connected platforms is settled during the design phase.

Can the agent notify my customers by text message?

Yes, as an option. The agent confirms the booking by text message, sends a reminder the day before and offers a one-tap confirmation: a released slot goes back on sale. A text message is an outbound notification channel, not a conversation channel: no one writes back to the agent there — the conversation stays on WhatsApp Business, your website chat, email or VoIP telephony. The message announces without detailing, it carries your registered sender name, and it never contains a payment link, a login or a password: the recipient reaches your account area the way they usually do. Delivery goes through a gateway established in the European Union; the messages sent are passed on to you at actual cost, with no margin, and the channel itself is an optional module, set out on the pricing page.

Related industries

Other sectors where reception and customer relations count

Tourism & leisure →Reception, bookings & guest experience E-commerce →Customer support & loyalty Small & very small businesses →Productivity & customer relations

Let's talk

Let us estimate the potential in your organisation

15 minutes to identify the use case with the best return — hosted in France, supervised, with no commitment.

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