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● B2B offer — Debt collection

AI agent for debt collection: chase unpaid invoices without damaging the relationship

Late payments weigh directly on cash flow, and chasing is a task nobody enjoys — so it often gets put off, forgotten, or done clumsily. Your AI agent chases steadily and tactfully, at the right moment and in the right tone, to bring the money in while preserving the client relationship. Hosted in France — on local inference or an isolated resource — your invoicing data stays under control. The agent assists, a human decides on any legal action.

Hosted in France Client data protected GDPR & AI Act: governed deployment Human oversight

Updated on

Deployed in two to three weeks
Debt collection agent · hosted in France
Give me the week's position on unpaid invoices and prepare the chasers, but gently for the good clients.
Aged debtors report up to date: 18 invoices overdue, €47,200 outstanding past due. 3 levels: 11 courteous chasers (less than 15 days late), 5 firm reminders (15–45 days), 2 sensitive cases for you to decide on.
For Dupont & Fils (a loyal client, first time late), I have prepared a friendly chaser proposing a payment plan — for approval.
⛓ Sourced · your invoicing software + the aged debtors report
And the client who has not replied to two chasers — what do we do?
The SARL Moreau case: 2 chasers with no reply, €8,900 outstanding for 52 days, past the escalation threshold you set. Recommendation: move to pre-litigation — I do not send any formal demand on my own initiative.
I am preparing a summary of the file for the manager, who decides what happens next.
✎ Action · file ready to read over — the manager decides
Local inference · no data outside the EU
Data hosted in France
Sovereign by designLocal inference or hosting in France
GDPR & AI Act: governed deploymentTraceability & human oversight
TurnkeyDesigned, installed and operated for you
The human decidesThe agent chases, it never sues on its own
✦ In brief

A Blue Lemon Agent debt collection agent tracks your client receivables and the aged debtors report, triggers graduated chasers at the right moment and adapts the tone to the history — to cut late payments and DSO. It handles amicable collection and escalates the difficult cases to a human: any legal action stays your decision. It runs on local inference or is hosted in France, architecture designed to reduce exposure to extraterritorial legislation, location alone not being enough to guarantee immunity, in compliance with the GDPR. Live in two to three weeks. Your teams write to it from Microsoft Teams, Slack or their email, and your customers reach it on WhatsApp Business, your website chat or email — with no account to create and nothing to install. These connections are included in every plan, at no extra cost, within the number of connections your level includes.

100%
hosted in France in the target architecture
0
transfer outside the EU in the target architecture
10
uses ready to deploy on this scope
0
decision taken without human approval

Reference points describing our offer, not results measured at a client. The scale of the gain is confirmed by a pilot on your own scope.

The context

Why unpaid invoices build up — and why nobody dares chase

Late payments weigh on cash flow, but chasing remains the task nobody enjoys. For want of time, it gets put off — when it has a direct and immediate effect on the money coming in.

! The issue

The company is caught between cash flow that tightens with every overdue invoice and the fear of upsetting a good client by chasing too hard. The result: chasers are irregular, put off, sometimes clumsy. And most consumer AI tools amount to entrusting your client list, their outstanding balances and their creditworthiness to a third party, often hosted outside Europe and subject to the Cloud Act.

Our answer

A collection agent is only of interest if it is steady without being aggressive and sovereign by design. Local inference or an isolated resource hosted in France, a tone graduated to the history, escalation of difficult cases to a human: the cash comes in faster without the client relationship suffering. The aim is not to replace your finance team, but to refocus it on the files that deserve it.

The decisive point

Your customers' data: sovereignty & compliance

Your clients' invoicing and creditworthiness data is sensitive. Here is how the architecture of our agents protects it, file by file.

Local inference

The agent can run on a machine belonging to the company: your client list and their outstanding balances do not leave the network.

Hosting in France

Otherwise, a dedicated and isolated resource, hosted in France under French law — your data: processing and access within the European Union targeted by the architecture.

Reduced extraterritorial exposure

Exposure of your client list to the Cloud Act and FISA 702 is reduced by design; location alone does not guarantee immunity.

One isolated resource per client

No pooling of data: an environment strictly dedicated to your company and your portfolio.

Encryption & controlled access

Encryption in transit and at rest, role-based access (RBAC), strong authentication and logging.

AI Act: governed deployment

The agent is strictly in support; no formal demand is sent automatically; traceability and human oversight from end to end.

What depends on the architecture chosen These points are not general guarantees: they are settled deployment by deployment, in the quotation.

  • The applicable location is that of the architecture set out in the quotation and verified before commissioning.
  • Local execution is announced only for the configuration explicitly described and accepted in the quotation.
  • The applicable isolation depends on the deployment mode set out in the quotation; no dedicated isolation is presumed.
  • The encryption mechanisms in transit and at rest, their components and key management are those documented for the architecture chosen.
  • Roles and permissions are configured and accepted for the identities and systems actually connected.
  • The events logged, their content, their retention period and who may access them are defined for the deployment chosen.
For the most sensitive data, SecNumCloud and HDS options are available depending on your requirements. A single architecture is designed to answer both the GDPR and extraterritorial exposure. Designed for deployment in line with the GDPR and the AI Act, after the processing, roles and context-specific risks have been assessed.
Demonstration

See the agent at work

4 real situations, taken from those that come up most often. Pick one: the exchange unfolds as it would in your organisation.

A scripted demonstration. These exchanges show how the agent behaves — its sources, its refusals, what it leaves to your teams. Nothing is sent from this page, no model is queried here, and the matters named are fictional. That is precisely what we promise your data.
The behaviours shown here — monitoring, automation rules, routing and reminders — are configured with you during deployment, from your tools, your rules and your thresholds.
The architecture points named in these exchanges — location, local execution, isolation, encryption, role-based access, logging — are not a guarantee attached to the demonstration: they are those of the architecture set out in your quotation, and verified before commissioning.

Debt collection agent · hosted in France
Four flags this morning on your receivables.
· A customer who paid at 32 days on average for four years has moved to 71 days across their last three invoices. Nothing else about them has changed.
· A €12,400 invoice has been unpaid for 94 days and has never been chased. It left the circuit because a dispute was opened and then closed in April.
· Seven invoices have been marked "in dispute" for more than 60 days with no exchange on file.
· A customer owes you €4,200 and you owe them €3,800 on a credit note never applied. The real balance is €400. morning-watch_4-flags.pdf4 flags · 1 balance at €400
⛓ Source · aged balance, payment history, dispute log, credit notes issued
The customer moving from 32 to 71 days — do we chase them?
Not like the others, and that is the whole point of this flag.
What I record: four years of payment at 32 days on average, without a single late payment. Then three invoices at 68, 73 and 71 days. No dispute, no complaint, no change of contact.
What that does not tell me: why. A regular customer who slips forty days does not become forgetful — but I do not know whether they have a cash-flow difficulty, have changed accounting system, or have a new internal approval circuit.
What I propose: a call, not a chaser. The standard 45-day chaser you send would tell this customer, after four years without incident, that you treat them as a bad payer. That is the best way to lose the relationship without bringing payment forward by a day.
What I provide for that call: the four years of history, the three invoices, and the exact date the behaviour changed — February. That is what allows a precise question rather than an awkward one. customer-32-to-71-days.pdf4 years at 32 d · shift in February · call, not chaser
⛓ Source · 4 years of payment history, last 3 invoices, dispute log
How did you spot all that? And who do you tell?
I watch, continuously, what you have opened to me: the aged balance, each customer's payment history, open disputes, credit notes issued, and exchanges attached to invoices.
Routing follows the nature of the delay: a change of behaviour goes to the salesperson who handles the account, never to collections — it is a relationship question before it is a collection question; an invoice out of the circuit to accounts, immediately; dormant disputes to whoever opened them, with the opening date; a low net balance to both — accounts and sales.
With a chase: 24 h on an invoice out of the circuit, 7 days on the rest. Then a monthly summary: by cause of delay, never by customer ranked good or bad payer.

And I do not stop at the flag: the letters are written. 214 chasers drafted, each in the tone the account's history warrants; 34 sendings of a missing document, the document already attached; 11 letters that start from an unapplied credit note rather than from a demand; and dormant disputes surfaced with their opening date and last exchange. None has been sent.
What is left to you, and it is what protects the relationship: deciding and sending. A chaser carries your name in front of your customer — that is what gives it weight, and why no threatening wording appears in it and no legal characterisation is made. I prepare, you decide, you send — and sending takes ten minutes for all 214.
And I read what you have opened to me, account by account, every access logged and withdrawable on a word.
✎ Proposal · watch and chases to be configured — you set the thresholds
Local inference · no data outside the EU

Your case is not here? That is exactly what a 15-minute conversation is for. Book the free audit

Use case

Everything the agent handles — and what stays under your control

A single agent to run your amicable chasing, from due date to escalation. It prepares, prioritises and recommends; your team approves the sensitive actions.

Included in your agent The 7 capabilities essential to amicable recovery are included, at no extra cost.
From 587 € excl. VAT / month

Receivables tracked by age

Prioritises each case by age, amount and history.

Graduated chasers at the right moment

Runs the actions on the right channel, at the right time.

Tone matched to each customer

Adjusts tone and content to the profile and the history.

Payment plans & time to pay

Proposes realistic plans and tracks whether they are honoured.

Payment reconciliation

Matches payments automatically, validates and closes cases.

DSO reporting & receivables at risk

Clear dashboards to steer cash and anticipate risk.

Escalating difficult cases

Spots the blockers, prepares the file and recommends escalation.

Controls and safeguards These 3 controls are built into the agent: they frame what it does, whatever plan you pick. They are not chosen and are not added to your order.
Status, safe closure and audit trail Reconcile supporting documents, rules and accounting entries with an audit trail Handle discrepancies and validations before any accounting entry or payment
What the agent must be connected to This connection is required for the agent to work. It concerns your information system and is scoped during the audit.
Integrate with accounting and banking software and with approved platforms (French e-invoicing)
Add-on

Extend the chasing channels

SMS adds points of contact to the same agent when a case calls for it; email stays included. The SMS channel is still under review: its full cost has not been established, no price is published, and it cannot be switched on from this page.

SMS reminders

Same strategy, more points of contact.

Quoted separately — channel cost to be validated

SMS messages sent by the provider are extra, at your expense, re-invoiced at actual cost with no margin (T&Cs art. 6 ter.6, 7 bis.11 and 7 bis.13).

The gain

How much time can the finance team recover?

By automating work that is often neglected, the agent brings the cash in faster and refocuses the finance team on the difficult cases. The gain depends on your outstanding client balances and your current payment times.

Preparing the week's chasing campaign
Today · done by hand
Prepared by the agent, to approve
Tracking the aged debtors report and spotting late payers
Today · done by hand
Prepared by the agent, to approve
Adapting the tone of a chaser to a client
Today · done by hand
Automatic
Qualitative, non-contractual comparison: the proportions shown illustrate the shift of the work towards review, they represent no measurement. Every output of the agent is reviewed and approved by a competent person.
How it works

The stages of your AI agent project

1

Audit & scoping

15 minutes to target the use case with the best return.

2

Quote or direct sign-up

A catalogue offer is bought online; a specific need gets a costed quote.

3

Design

We design the agent and its guardrails.

4

Integration & testing

We connect your tools to the agent, which is itself hosted in France.

5

Rollout

Going live and training your team.

6

Operation

Continuous supervision and improvement.

Pricing

Three options, one agent

A debt collection agent (tracking receivables, graduated chasers, multi-channel sequences), installed and operated for you. Choose according to how you work.

Agility

Setup + controlled subscription

7,220 € excl. VAT setup
then 587 € excl. VAT/month — you invest at installation and pay a reduced subscription. Ideal for keeping the cost under control over time.
  • Installation, configuration and training for your teams
  • Operation, human oversight, updates and support
  • Sovereign hosting in France, a dedicated and isolated resource
Order →
The simplest Serenity

All inclusive, no setup fee

987 € excl. VAT /month
all inclusive, immediate start. No upfront investment: a single subscription. Ideal for starting quickly and simply.
  • Setup included (installation, configuration, training)
  • Operation, human oversight, updates and support
  • Sovereign hosting in France, managed end to end
Order →
100% Sovereign

On site, you own it

10,920 € excl. VAT setup
then 791 € excl. VAT/month · + hardware from 2,491 € (one-off purchase, in addition) — a sovereign computer installed on your premises, maintained remotely. Models run locally, your data returned at the end of the contract. 36-month commitment.
  • Hardware installed on your premises (you own it)
  • French / European AI models run locally
  • Secure remote maintenance (Pro support included)
Order →
Not included in the packages: AI consumption (model tokens), re-invoiced at real cost with no margin, and tracked in real time in your client area. Maintenance and supervision subscription for an initial term of 12 months for the Agility package, 24 months for the Serenity package and 36 months for the 100% Sovereign package, renewable; support levels (SLA 72 h / 24 h / 4 h) optional. Bespoke development, additional integrations or exceptional volumes are quoted separately. Support Monday to Friday, 9am to 6pm. Prices exclude VAT.
AI model: none of the AI models offered currently carries a fixed surcharge. When the selected model carries a cost, that cost is shown when you choose it, before you order, and re-invoiced at the cost incurred, with no mark-up; usage is billed at the publisher's price. Publishers' prices are published in US dollars: the amount re-invoiced is the amount in euros actually borne by Blue Lemon Agent on the publisher's invoice, at that invoice's exchange rate, with no commission or mark-up.
Included components and additional components Components included in the base offer: the Blue Lemon Agent software foundation, the AI models listed in the order journey, the standard channels (Microsoft Teams, Slack, WhatsApp Business, email, website chat, calendars, Microsoft 365 / Google Workspace, file storage, market VoIP telephony, professional social-media pages and accounts, Google Business Profile), hosting in France for the package chosen, backups, supervision, updates and support. If adapting the AI agent to your constraints, your needs or your requests requires other paid components — a third-party publisher's software licence, paid API access to one of your applications, hosting of health data, for which French law requires an HDS-certified host (art. L. 1111-8 of the French Public Health Code), SecNumCloud-qualified hosting, a speech synthesis service, particular hardware —, they are offered to you as an option or on quotation and re-invoiced at the cost incurred; nothing is committed without your written agreement. Where the artificial intelligence model you choose entails an additional cost, that cost is shown to you before you order and re-invoiced to you at the cost incurred, with no margin.
What to expect
Go-live 2 to 3 weeks
Agent designed, channels connected, team trained.
Steady state 4 to 7 weeks
After a few weeks of real use, once the agent's behaviour matches what you expect. Indicative estimate, adjusted to the options you keep. It is not a delivery commitment.
Our commitment

Four guarantees that matter to your receivables

Your client list never leaves the companyLocal inference or an isolated resource hosted in France; no data on outstanding balances entrusted to a foreign third party.
Data in France, under French lawDeployment objective: processing and access within the European Union for your client list; architecture designed to reduce exposure to extraterritorial legislation, location alone not being enough to guarantee immunity.
A human decides on legal actionThe agent handles amicable collection; no formal demand or proceedings are started on its own initiative.
Human oversight & traceabilityFull traceability for tracking the aged debtors report: monitoring, updates and logging in line with the AI Act.
Frequently asked questions

Your questions, our answers

How does this differ from invoice processing?
Invoice processing concerns your supplier invoices (what you pay). Collection concerns your client receivables (what you are owed): it chases unpaid invoices. Together they cover both sides of the financial cycle.
Does the agent issue formal demands or take legal action?
No. It handles amicable, graduated chasing. As soon as a file becomes contentious (formal demand, proceedings), it escalates it to a manager: the legal decision stays human.
Does it preserve the client relationship?
That is a central aim. The agent adapts the tone to the history and the profile — from a courteous chaser to a firmer reminder — and stays steady without being aggressive, which protects the relationship while speeding up payment.
Does it connect to my invoicing software?
Yes, to the main invoicing and accounting packages. It reads the aged debtors report, triggers the chasers and records payments so as to stop chasing at the right moment.
Does it also chase by telephone?
Yes, through the voice agent, sold separately: it chases by email, and by voice for the reminders that land better when spoken. The sequences are multi-channel, according to your scenarios.
Is financial data protected?
Yes. The data and the agent are hosted in France, with the deployment objective of processing and access operated within the European Union and an architecture designed to reduce exposure to extraterritorial legislation, location alone not being enough to guarantee immunity, in compliance with the GDPR.
How long does it take to deploy the agent?
Two to three weeks depending on the integrations, after a free 15-minute audit that frames your chasing scenarios, your escalation thresholds and the tone you want, then a phase of design and testing before going live.
Which tools can people use to talk to the agent?
The ones you already use. Internally, your teams write to it from Microsoft Teams, Slack or by email, just as they would to a colleague: nothing to install, nothing to learn. On the customer side, the agent answers on WhatsApp Business, your website chat and email — people reach you where they already write, with no account to create. A reminder that arrives where the customer actually reads their messages gets a reply more often than yet another email; the tone stays yours, and moving to legal action remains a human decision. You keep control from a web dashboard. These connectors rely on open standards, including the MCP protocol; they are included in every plan, at no extra cost, within the number of connections your level includes, and the catalogue grows at no extra cost. Only the fees charged by the platforms themselves — WhatsApp Business bills per conversation, and the gateway bills the text messages sent — are passed on at actual cost, with no margin, outside the subscription.
Can the agent chase my customers by text message?
Yes, as an option. The agent uses a text message to restate a due date or an invoice still open, with no amount and no payment link: the customer reaches their account area the way they usually do. Chasing an existing debt follows from your contract, it is not prospecting. A text message is an outbound notification channel, not a conversation channel: no one writes back to the agent there — the conversation stays on WhatsApp Business, your website chat or email. The message announces without detailing, it carries your registered sender name, and it never contains a payment link, a login or a password: the recipient reaches your account area the way they usually do. Delivery goes through a gateway established in the European Union; the messages sent are passed on to you at actual cost, with no margin, and the channel itself is an optional module, set out on the pricing page.
Let's talk

Let's size up the potential on your receivables

15 minutes to frame your chasers and your escalation thresholds — hosted in France, supervised, with no commitment.