Your channels and integrations
Step 3 of 7
Standard channels are unlimited and included. Add what serves your business.
Standard connectors Connecting your dialogue channels (Microsoft Teams, Slack, WhatsApp Business, email, website chat, VoIP telephony) is included at no extra cost and with no limit on how many. But some platforms bill their own usage on their side — WhatsApp Business bills per conversation, for instance. Any such fees are not part of the subscription: they pass through at cost, with no mark-up, via your prepaid wallet (article 6 ter of the general terms).
Included · unlimited
Standard connectors — Microsoft Teams, Slack, WhatsApp Business, e-mail, your website chat, calendars, Microsoft 365 / Google Workspace, Facebook pages, Instagram professional accounts, LinkedIn pages, Google Business Profile and Google reviews… Trustpilot cannot be ordered directly: it requires your own Trustpilot for Business account with access to the API module, your Business Unit ID, an authorised authentication method, and the matching rights and quotas, and is priced on quote, after a feasibility study — Trustpilot's costs at your charge, integration and maintenance quoted separately. The number included is the one in your quote: a connection is included only if it is named there and if its technical, contractual, pricing, geographical and security prerequisites are met, and third-party platform subscriptions remain taken out and paid for by you. On your social accounts and review listings, the agent prepares and you publish.
Business connectors
1 included
1 business connector included — configured at set-up (e.g. accounting software, document management, ERP).
To be confirmed at scoping: the connection assumes your software exposes an API or a usable export. Some legacy packages offer neither — we say so before signing, and the agent then works from a file drop or assisted data entry.
Additional business connector(s)
0
Languages Your agent understands and answers in one language: the language of your service. The option opens others, at the same quality level — understanding, replies and documents. It carries two prices because it is two jobs: a language is OPENED once (your content taken over, business glossary, end-to-end tests) and RUN every month (updates, quality control of the answers in that language). The price is derived from the gap between our single-language and our multilingual agents in the catalogue: beyond five additional languages, the dedicated multilingual agent costs less, and we say so. On an agent that is multilingual by design, the option does not appear: it would charge you twice for what its price already covers.
1 included
1 language included — the language of your service; the agent understands and answers in it.
Additional language(s)
0
SMS channel An agent cannot send a text message on its own: it goes through a gateway, which is a third-party service. The message is passed on to you at cost, with no mark-up, through your prepaid wallet, at the exact price the gateway charges us — a price that follows the mobile operators’ own rates and that you can track in real time in your client area. To budget, reckon on €0.07 excl. VAT (€0.084 incl. VAT) per message to France, that is €70 excl. VAT per 1,000 messages: this is a dated, non-contractual benchmark — the price observed on 13 August 2026, taken from the upper end of gateway purchase prices — and neither a selling price nor a guaranteed maximum. That price moves up as well as down with the mobile operators’ rates, it is passed on to you both ways without our taking a penny on it, any reduction obtained from the gateway coming back to you in full, and every change is notified to you. What is billed separately is the channel itself: your sender name declared and maintained with the industry register, the opt-out register honoured on every send, sending windows enforced, compliant message templates, and proof of what went out. Text messages are there to notify — confirm an appointment, flag a missing document, announce that a paper is ready — not to hold a conversation with the agent (articles 6 ter.6 and 7 bis.11 of the general terms).
Optional
To reach someone who is in none of your tools — appointment reminder, missing document, confirmed call-out. Text messages notify; they do not replace the conversation.
Segments are not included in the subscription. They are passed on to you at the provider's actual cost, with no mark-up, through your consumables wallet.
Opening the channel requires eight conditions to be met and documented — provider, destinations, message qualification, legal basis and consents, sender, opt-out, caps, acceptance testing. We work through them with you after the order.
Setup covers filing the sender application, compliant message templates, the opt-out register and the legal sending windows. A service message is not marketing: the rules differ, and they are set out with you during scoping.
Choosing the channels is your call
Choosing the channel is your call, and nothing forces you through a third party. A channel from the catalogue is included only if it is named in the quote and if its technical, contractual, pricing, geographical and security prerequisites are met; failing that, it is offered to you in assisted mode, on quotation, deferred or declined. For what must stay with you — professional secrecy, health, social or financial information — use the chat hosted on your own website, served by the agent itself, on the server or the hardware described in your quote. The other channels remain open within those limits, bearing in mind that WhatsApp Business and social-network messaging route your exchanges through a third party, which may retain their content and metadata. It is for you to tell the people you exchange with which channel you have chosen, and to let them ask for another.
Article 6 ter.9 of the general terms
Your offer at a glance
Step 6 of 7
Read your configuration and the key terms again before choosing how to pay.
Total charged each month
To pay today€0
Model selected: Mistral Small 4 — no additional cost: no fixed surcharge and no usage billed by a publisher
Model selected: Ministral 3 14B — no additional cost: no fixed surcharge and no usage billed by a publisher
Model selected: Ministral 3 8B — no additional cost: no fixed surcharge and no usage billed by a publisher
Model selected: EuroLLM 9B — no additional cost: no fixed surcharge and no usage billed by a publisher
Model selected: Mistral Large 3 — usage billed at the publisher's price, US$0.50 input and US$1.50 output per million tokens, with no mark-up
Model selected: Codestral — usage billed at the publisher's price, US$0.30 input and US$0.90 output per million tokens, with no mark-up
Model selected: Claude Sonnet 5 — usage billed at the publisher's price, US$2.00 input and US$10.00 output per million tokens, with no mark-up
Model selected: GPT-5.6 Terra — usage billed at the publisher's price, US$2.00 input and US$12.00 output per million tokens, with no mark-up
Model selected: Gemini 3.8 Flash — usage billed at the publisher's price, US$0.75 input and US$3.75 output per million tokens, with no mark-up
Publishers' prices are published in US dollars: the amount re-invoiced is the amount in euros actually borne by Blue Lemon Agent on the publisher's invoice, at that invoice's exchange rate, with no commission or mark-up.
Term: .
Not included in the subscription: AI consumption (tokens) and variable costs, re-invoiced at real cost with no margin through the prepaid account. Large infrastructure items (cloud) may be re-invoiced as disbursements, at real cost. Prices include VAT at 20%: as a public body that is not VAT-registered, you cannot reclaim it.
No AI tokens billed: the model runs locally, on your own resource — no AI provider charges for its use. Only the third-party services actually called remain (document recognition, telephony), re-invoiced at real cost with no margin through the prepaid account. Prices include VAT at 20%: as a public body that is not VAT-registered, you cannot reclaim it.
This configuration consumes no billed tokens. The model runs locally and no third-party service is called: no prepaid account is required. You only pay the subscription. Prices include VAT at 20%: as a public body that is not VAT-registered, you cannot reclaim it.
Not included in the plans: AI consumption (model “tokens”), re-invoiced at real cost, with no mark-up, and tracked in real time in your client area. Maintenance and supervision subscription for an initial term of 12 months for the Agility package, 24 months for the Serenity package and 36 months for the 100% Sovereign package, renewable; support levels (SLA 72 h / 24 h / 4 h) optional. Bespoke development, additional integrations or exceptional volumes are quoted separately. Support Monday to Friday, 9am to 6pm. Prices exclude VAT.
Components included in the base offer: the Blue Lemon Agent software foundation, the AI models listed in the order journey, the standard channels (Microsoft Teams, Slack, WhatsApp Business, email, website chat, calendars, Microsoft 365 / Google Workspace, file storage, market VoIP telephony, professional social-media pages and accounts, Google Business Profile), hosting in France for the package chosen, backups, supervision, updates and support. If adapting the AI agent to your constraints, your needs or your requests requires other paid components — a third-party publisher's software licence, paid API access to one of your applications, hosting of health data, for which French law requires an HDS-certified host (art. L. 1111-8 of the French Public Health Code), SecNumCloud-qualified hosting, a speech synthesis service, particular hardware —, they are offered to you as an option or on quotation and re-invoiced at the cost incurred; nothing is committed without your written agreement. Where the artificial intelligence model you choose entails an additional cost, that cost is shown to you before you order and re-invoiced to you at the cost incurred, with no margin.
What happens after you validate
✓
Scoping — done
This order form stands as the audit and scoping: the scope is the one you have just defined.
2
Design
We design the agent and its guardrails on that scope.
3
Integration & testing
We connect your tools to the agent, which is itself hosted in France.
4
Rollout
Going live and training your team.
5
Operation
Continuous supervision and improvement.
